Medical & General Operations

3 weeks ago

Manila, National Capital Region, Philippines zennya health Full time
About The Company

Join Zennya Health, Southeast Asia's most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital.

Due to the rapid growth of the company, we are in urgent need of a Medical & General Operations Specialist.

The role requires a combination of organizational skills, communication abilities, and a proactive approach to problem-solving in a dynamic operational environment.

Duties And Responsibilities

Customer & Partner Assistance
  • Provide assistance to customers and business partners through various communication channels (phone, chat, email).
  • Address customer & partner inquiries, concerns, and issues promptly and professionally.
  • Offer guidance on app features, services, and troubleshooting.

Field Staff Support
  • Assist field staff (healthcare professionals, wellness experts) with onboarding processes, job matching, and ongoing support.
  • Act as a liaison between field staff and internal teams, ensuring effective communication and issue resolution.

Driver Assistance
  • Support drivers by addressing queries, providing information on routes, and assisting with any operational challenges.
  • Collaborate with the logistics team to optimize driver schedules and routes.

Job Monitoring
  • Monitor and track the status of all ongoing operations and jobs through the app's platform.
  • Ensure that jobs are progressing smoothly and intervene as necessary to address any delays or issues.

Operational Efficiency
  • Work to enhance operational efficiency by identifying bottlenecks, streamlining processes, and implementing improvements.
  • Collaborate with cross-functional teams to implement best practices for overall operations.

Communication
  • Facilitate clear communication between service providers, customers, field staff, and internal teams.
  • Relay important information, updates, and changes in operational procedures.

Documentation
  • Maintain accurate and organized documentation related to operations, including how-to guides and incident reports.

Problem Resolution
  • Address and resolve operational issues promptly, working collaboratively with different stakeholders to find effective solutions.
  • Implement preventive measures to reduce the recurrence of common issues.

Performance Metrics
  • Monitor key performance indicators (KPIs) to assess the effectiveness of operations.

Feedback Collection
  • Collect feedback from customers, service providers, and staff to identify areas for improvement.
  • Use feedback to make data-driven solutions for enhancing the user experience.

Minimum Qualifications
  • Excellent verbal and written communication in English and comfortable working with multiple online communication and collaboration tools
  • Detail-oriented, able to work quickly and accurately in a fast-paced work environment
  • Experience using MS office tools especially spreadsheets
  • Excellent interpersonal skills (able to engage with all kinds of people)
  • Have integrity, dependability and accountability in the performance of duties
  • Able to exercise ethical judgment and maintain patient confidentiality
  • Able to (or to learn fast to) identify, collate and transform data to generate reports
  • Location: Onsite - Makati Office
  • Category: Full time
  • Working Hours: Flexible schedule is required with possible rotations between morning, mid and evening shifts
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