Client Relationship Officer

1 week ago

Manila, National Capital Region, Philippines East West Banking Corporation Full time

About the Job

Location: Binondo
Corporate Title: Client Relationship Officer
Work Arrangement: Onsite

Our Wealth Management - Priority Banking is looking for experienced professionals to join us in Binondo in the role of Client Relationship Officer.

The Client Relationship Officer will help drive the business by greeting and assisting Priority Clients for their basic banking needs, acting as a liaison between the EastWest Priority Center and Retail Banking Group Store Sales and Sales Support Officers for banking transactions, as well as executing required documents related to the fulfillment of EastWest Priority Clients transactions.

What the role will entail:

  • Support the Relationship Managers in delivering efficient and quality service by assisting in handling customers from different business parties and finding the right solutions for customers.
  • Serve as the main contact point of customers support functions to ensure smooth account operations.
  • Build relationships with customers and respond to account or operational-related concerns.
  • Liaise with internal departments and provide instructions to concerned parties on account maintenance requirements.

What we're looking for:

  • Candidate must possess at least a Bachelor's/College Degree in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce or equivalent.
  • Preferably 1-4 years' experience in Banking/Financial Services or equivalent.
  • Customer-focused with strong interpersonal and problem-solving skills.
  • Proficient in using Microsoft Word, Excel, and Outlook.
  • Willing to report onsite.

What you can expect from joining our team:

  • Career development and training opportunities.
  • Competitive salary package and benefits.
  • Performance-based incentives and recognition programs to reward high-performing individuals.
  • Opportunity to work with industry experts and be mentored by them.
  • Defined career progression paths to guide you in your professional growth.
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