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IT Service Desk Specialist

4 weeks ago

Quezon City, National Capital Region, Philippines The Hird Full time

Qualifications:

  • 5+ years of IT Service Desk experience in a BPO/call center environment.

  • Strong troubleshooting skills in a high-volume environment.

  • Knowledge of IT systems, networks, and ticketing tools (e.g., ServiceNow, Remedy).

Key Responsibilities:

  • Provide technical support via phone, email, or chat.

  • Troubleshoot and resolve hardware, software, and network issues.

  • Document and escalate unresolved issues.

  • Meet SLAs and ensure customer satisfaction.

Job Overview:
We are seeking an experienced IT Service Desk Specialist with at least 5 years of experience in a BPO or call center environment. This role requires strong troubleshooting skills to support end-users globally.

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