Sr. Content Writer

6 days ago


Taguig, National Capital Region, Philippines Cognizant Full time

Job Summary

We are seeking a Technical Writer with 6 to 8 years of experience to join our team. The ideal candidate will have expertise in Knowledge Management Strategy, Project Stakeholder Management, API Documentation, ProMap, Adobe Framemaker, MS Visio, KnowledgeBase Article Creation, Content Strategy, MS Office, and Technical Writing. The role requires strong English language skills and will be based in our office with a night shift schedule.

Responsibilities

  1. Develop and implement comprehensive content strategies to support organizational goals.
  2. Collaborate with project stakeholders to gather requirements and ensure content meets their needs.
  3. Create and maintain API documentation to facilitate seamless integration and usage.
  4. Utilize ProMap to design and document business processes.
  5. Employ Adobe Framemaker for creating and managing complex documents.
  6. Use MS Visio to create detailed diagrams and flowcharts.
  7. Develop and maintain KnowledgeBase articles to support end-users and internal teams.
  8. Implement content strategies that align with company objectives and enhance user experience.
  9. Leverage MS Office tools to create, edit, and manage content effectively.
  10. Produce high-quality technical writing that is clear, concise, and user-friendly.
  11. Ensure all content is accurate, up-to-date, and adheres to company standards.
  12. Work closely with the User Experience team to create content that supports prototyping and user testing.
  13. Provide regular updates and reports on content development progress to stakeholders.

Qualifications

  1. Must have experience in Knowledge Management Strategy and Project Stakeholder Management.
  2. Must be proficient in API Documentation, ProMap, Adobe Framemaker, and MS Visio.
  3. Must have strong skills in KnowledgeBase Article Creation and Content Strategy.
  4. Must be highly skilled in MS Office and Technical Writing.
  5. Nice to have experience in User Experience and Prototyping.
  6. Must possess excellent English language skills (Read/Write/Speak).
  7. Must be able to work night shifts and from the office.
  8. Must have a minimum of 6 years and a maximum of 8 years of relevant experience.

Certifications Required

Any - Certified Technical Writer, Adobe Certified Expert, Microsoft Office Specialist

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