Quality Monitoring Assistant

6 days ago

Makati City, National Capital Region, Philippines Upcap Full time

Quality Monitoring Assistant (Project-Based) role at Tala involves conducting QA evaluations to ensure high-quality service delivery in a hybrid work setting in Manila.

Your Role

Here's what you will be doing:

  • Perform quality assurance evaluations of customer interactions (calls, chats, tickets, etc.).
  • Use defined QA guidelines to assess performance and tag issues.
  • Maintain timely and organized documentation of evaluated samples and findings.
  • Support the QA team in generating weekly summaries and trend analysis.
  • Join calibration or review sessions with internal teams.
  • Escalate any recurring issues, gaps, or risks identified through evaluations.
  • Assist in minor reporting tasks and in preparing evaluation data as needed.
About You

What you'll need:

  • 6 months to 1 year experience in quality assurance, customer service, or a related role.
  • Strong attention to detail and accuracy in evaluation work.
  • Comfortable working with structured scorecards and documentation guidelines.
  • Proficient in Google Sheets, Docs, and other basic reporting tools.
  • Can communicate clearly and professionally in both writing and verbal communication.
  • Able to work full-time for the project duration.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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