Customer Care Associate
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
About the role
The Customer Care Associate serves as the primary point of contact for patients, clients, and visitors of the diagnostic clinic. The position is responsible for delivering excellent customer service by providing a welcoming, professional, and patient-centered experience from initial inquiry and registration through the completion of the patient's clinic visit. The role involves receiving and assisting patients, managing appointments, processing patient registration, coordinating diagnostic procedures, handling inquiries, and performing front desk administrative duties. The Customer Care Associate ensures accurate patient information, efficient patient flow, proper handling of concerns, and compliance with clinic policies, confidentiality requirements, and applicable healthcare regulations in the Philippines.
Key responsibilities
- Greet and welcome patients, clients, and visitors in a courteous, friendly, and professional manner
- Attend to walk-in patients and provide assistance regarding available diagnostic services
- Respond to telephone calls, text messages, emails, and other customer inquiries
- Provide accurate information regarding clinic services, operating hours, requirements, and preparation instructions based on approved clinic guidelines
- Assist patients requiring special assistance
- Maintain a positive and professional attitude when dealing with patients and their companions
- Facilitate patient registration and ensure accurate encoding of personal and relevant medical information
- Verify patient details, identification documents, physician's requests, and other necessary requirements
- Create, update, and maintain patient records in the clinic's information management system
- Schedule, confirm, reschedule, and cancel patient appointments in accordance with clinic procedures
About you
- Handle patient information with strict confidentiality and prevent unauthorized access or disclosure
- Coordinate with laboratory personnel, radiology staff, medical technologists, sonologists, and other healthcare professionals regarding patient appointments and service availability
- Provide patients with approved preparation instructions for laboratory tests, imaging procedures, and other diagnostic examinations
- Inform patients of estimated waiting times and assist in managing patient queues
- Monitor patient flow and coordinate with concerned personnel to minimize delays
- Ensure that patients are properly endorsed to the appropriate service area
-
Customer Care Associate
3 days ago
Quezon City, Metro Manila, Philippines Rockwell Land Corporation Full-time ₱240,000 - ₱360,000Job Description+Handle customer/client inquiries, service requests, concerns and follow-through through resolution.Maintain accurate client records, trackers, correspondence, agreements and service documentation.Coordinate with sales, property, technical, finance, legal
-
Customer Care Associate
7 days ago
Quezon City, Metro Manila, Philippines NTT DATA Services Full-timePosition Overview: As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short,...
-
Mandarin Customer Care Associate
1 hour ago
Quezon City, Metro Manila, Philippines J-K Netwok Services Full-timeCompany Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Mandarin Customer Care Associate Company...
-
Mandarin Customer Care Associate
8 hours ago
Quezon City, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Mandarin Logistics Customer...
-
Cantonese Customer Care Associate
10 hours ago
Pasig City, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work On-site BENEFITS:...
-
Customer Care Associate
5 days ago
Quezon City, Metro Manila, Philippines HI CARS, INC. (YGC CARS) Full-time ₱279,000 - ₱390,600 ContractDescriptionProvide exceptional customer service through various channels including phone, email, and chat.Assist customers with inquiries, problem-solving, and support for their accounts.Collaborate with team members to enhance the customer experience and service delivery.Maintain accurate records of customer interactions and transactions.Identify potential...
-
Customer Care Associate
5 days ago
Quezon City, Metro Manila, Philippines NTT DATA, Inc. Full-time ₱223,200 - ₱334,800 ContractAs a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a...
-
Customer Care Associate
5 days ago
Quezon City, Metro Manila, Philippines Manpower Outsourcing Services, Inc. Full-time ₱201,000 - ₱312,000 ContractAbout the role Be the voice of our company by delivering friendly, professional, and solutions-focused support to customers. In this role, you will help resolve inquiries, understand customer needs, and provide the best possible solutions while ensuring a positive customer experience. Key responsibilities Handle customer inquiries in a professional,...
-
Vet Clinic Cashier
3 days ago
Quezon City, Metro Manila, Philippines Dempsey Resource And Management Incorporation Full-time ₱83,000 - ₱124,000Dempsey Resource And Management Incorporation is sourcing for a CASHIER (CLINIC ASSOCIATE) at a veterinary clinic in Don Antonio, Quezon City. The position targets College graduates and welcomes applicants with or without experience. Successful candidates can work during clinic hours.Responsibilities include processing transactions, managing cash drawers,...
-
Customer Care Associate
5 days ago
Quezon City, Metro Manila, Philippines University of St. La Salle Full-time ₱240,000 - ₱480,000 ContractQualifications & experience Candidate must possess at least a Bachelor's Degree in Computer Science, Information Technology or its equivalent. Must have good oral and written communication skills. Customer service-oriented, flexible, hard working and focused. Must be a good team player. Must be organized and with keen attention to details. Experience in...