NOC Analyst
2 days ago
Taguig, Metro Manila, Philippines
We Search @ Searchers & Staffers Corp.
Full-time
₱334,800 - ₱446,400 Contract
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On-site - Taguig Full-time 1-3 Yrs Exp Bachelor
Job Description
Insurance Health & Wellness
HMO
About the Company:
- We are a business process outsourcing (BPO) company specializing in customer service, back-office support, and technical solutions. Our network of service centers spans Malaysia, Hong Kong, Taipei, Kaohsiung, with a technology hub in San Francisco.
Qualifications:
- Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
- Proficient in monitoring tools and ticketing systems
- Strong attention to detail with the ability to quickly identify issues
- Excellent English communication skills for interacting with international clients
- Willingness to work onsite in BGC, Taguig
- Work Schedule: Shifting schedules with two rest days per week
Responsibilities:
- Monitor websites, applications, and systems using software-based tools
- Detect, assess, and respond to incidents, alerts, or performance issues
- Perform initial troubleshooting and elevate cases when necessary
- Log and update incidents through ticketing systems
- Coordinate with internal teams to ensure smooth operations
- Follow maintenance schedules and assist in system updates
- Support global clients while adhering to international standards