NOC Analyst

2 days ago

Taguig, Metro Manila, Philippines We Search @ Searchers & Staffers Corp. Full-time ₱334,800 - ₱446,400 Contract

On-site - Taguig Full-time 1-3 Yrs Exp Bachelor

Job Description

Insurance Health & Wellness

HMO

About the Company:

  • We are a business process outsourcing (BPO) company specializing in customer service, back-office support, and technical solutions. Our network of service centers spans Malaysia, Hong Kong, Taipei, Kaohsiung, with a technology hub in San Francisco.

Qualifications:

  • Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
  • Proficient in monitoring tools and ticketing systems
  • Strong attention to detail with the ability to quickly identify issues
  • Excellent English communication skills for interacting with international clients
  • Willingness to work onsite in BGC, Taguig
  • Work Schedule: Shifting schedules with two rest days per week

Responsibilities:

  • Monitor websites, applications, and systems using software-based tools
  • Detect, assess, and respond to incidents, alerts, or performance issues
  • Perform initial troubleshooting and elevate cases when necessary
  • Log and update incidents through ticketing systems
  • Coordinate with internal teams to ensure smooth operations
  • Follow maintenance schedules and assist in system updates
  • Support global clients while adhering to international standards