Customer Success Specialist
7 days ago
Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.
Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.
To expedite the process, please submit your application using the following link: Application Link
Vector Solutions is seeking a Customer Success Specialist, responsible for working in collaboration with Customer Success Managers and their customers to assist with platform configuration, provide system-specific guidance and training to customers, and deliver elevated customer support to strategic accounts. The primary goal of this role is to ensure that customers achieve maximized value from Vector Solutions' services and products. This position requires a strong understanding of the company's offerings, excellent communication skills, and the ability to provide top-notch customer service. The Customer Success Specialist will work primarily with enterprise accounts. Team members in this role are solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Specialists have a thorough understanding of our product offerings, our customers, and our internal processes.
Under general supervision, performs work in the Customer Experience Organization; responsible for providing assistance in multiple areas of company products and services.
What You'll Do:Possesses technical understanding of company products and services
Confers with clients to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data input, how data is to be summarized, and formats for reports
Offers support of the technical nature regarding services and products to members of the Customer Success team and clients
Communicates with clients concerning cause and progression of scheduled and non-scheduled computer down time
Distinguishes between which service requests or problems need to be handled by the CSM team and/or other service areas of Customer Services
Provides guidance and direction over the telephone to clients that are having difficulty obtaining desired service
Maintains and monitors a system of problem tracking and client service requests in order to provide a centralized client service database
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and develops alternative solutions.
Manages difficult or emotional customer situations; responds promptly to client needs; responds to requests for services and assistance and meets commitments
Speaks clearly and persuasively in positive and negative situations; listens and gets clarification and responds well to questions
To perform this job successfully, an individual must possess the following competencies:
Enjoys interacting with customers on the phone
Works during business hours from 8:00 am through 5:00 pm Eastern Standard Time, Monday through Friday, and other hours as needed
Exhibits strong technical, organizational and writing skills
Trains and/or provides functional guidance to users
Works under deadlines with a work environment that is subject to heavy workloads
Deals tactfully with and resolves conflicting demands of users for service
Speaks effectively over the telephone or before groups of customers
Demonstrates flexibility due to dynamic work schedule demands
Manages fast-paced, high volume and time sensitive workflow
Displays ability to work independently to complete tasks
Teamwork - Above all, we're a team.
Customers First - Our customers' success is our success.
Make a Difference - It's not a job, it's a calling.
Inclusiveness - Uniqueness is powerful.
Act Now - We act with urgency.
Curiosity - We love a good challenge.
Ownership - We own the outcome and don't pass the buck.
-
Customer Success Specialist
2 days ago
Pasig, National Capital Region, Philippines Showcase Carpet Center and Co. Full timeAre you a sales professional looking for a new challenge? We are seeking a Customer Success Specialist to join our team at Showcase Carpet Center and Co.About the RoleThis role involves promoting and selling our products/services to existing and prospective customers.About the CompanyShowcase Carpet Center and Co. is a well-established provider of flooring...
-
Customer Service Representative
1 week ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeAt Mida Food Specialist, we are seeking a highly skilled Customer Relations Assistant to join our team. As a key member of our organization, you will play a crucial role in ensuring exceptional customer service and support.About the RoleThe ideal candidate will be responsible for receiving and processing customer requests, quotations, and orders in a timely...
-
Customer Success Specialist
3 days ago
Pasig, National Capital Region, Philippines Metacom Full time**Meet Our Team:**We are a dynamic team of professionals dedicated to providing innovative solutions that meet our customers' evolving needs.**About This Role:**This is an exciting opportunity to join our team as a Customer Success Specialist, where you will play a critical role in driving customer satisfaction and loyalty.**Responsibilities:**Develop and...
-
Customer Success Representative
7 days ago
Pasig, National Capital Region, Philippines Chic Centre Corporation Full timeThe OpportunityThis is an excellent opportunity to utilise your exceptional account management skills and drive business growth within a dynamic and innovative organisation. As a Key Account Specialist, you will play a strategic role in maintaining and expanding the company's relationships with its most valuable accounts and customers.Your Key...
-
Account Specialist
4 weeks ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeThe Account Specialist is responsible for identifying, analyzing, and penetrating untapped markets to drive business growth and expansion. This role requires a proactive and strategic approach to market research, customer engagement, and relationship building. The Account Specialist will work closely with cross-functional teams to develop and execute market...
-
Customer Success Associate
5 days ago
Pasig, National Capital Region, Philippines David and Golyat Management Inc. Full timeWe are looking for a Customer Success Associate who can keep stakeholders informed of project status and deliverables, as well as risk and mitigation strategies. You will have the ability to create and edit project documents, materials, and presentations.Your excellent communication & interpersonal skills will enable you to develop and regularly monitor KPIs...
-
Director of Customer Success
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeJob DescriptionAbout the Role:We are seeking an experienced professional to lead our Midas services practice, ensuring customer commitments are met with high quality and timeliness. The successful candidate will oversee project management activities, manage customer relationships, and lead a team of consultants and project managers.Key...
-
Client Success Ambassador
7 days ago
Pasig, National Capital Region, Philippines Isentia Full timeIsentia is looking for a talented Customer Experience Specialist to join our National Capital Region team. In this role, you will be responsible for delivering exceptional customer service, working closely with the UK-based Customer Success team.About the OpportunityThis is a fantastic chance for a motivated individual to join our team and make a real impact...
-
Customer Success Associate
2 weeks ago
Pasig, National Capital Region, Philippines Hive Health Full timeReady to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet youHi We're Hive...
-
Customer Relations Assistant
1 week ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeThe Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.Duties:·...
-
Customer Success Advocate
5 days ago
Pasig, National Capital Region, Philippines Snappr Full timeJob DescriptionAt Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use technology to connect visual content creators with businesses that need their skills to tell the story of their products and services through all forms of visual content.We foster a culture of extreme ownership, empowering our team to excel...
-
Customer Success Strategy Manager
3 days ago
Pasig, National Capital Region, Philippines Arkema Full timeAbout the Job">We are seeking an experienced Customer Success Strategy Manager to develop and implement customer success strategies to drive business growth and profitability.Key ResponsibilitiesDevelop and implement customer success strategies to improve customer satisfaction, retention, and advocacy.Collaborate with cross-functional teams to design and...
-
Real Time Operations Coordinator
5 days ago
Pasig, National Capital Region, Philippines Transworld Systems Customer Services Full timeAbout the RoleThis Business Intelligence Specialist position will be responsible for providing real-time insights into customer interactions and workflow processes. The successful candidate will have a strong background in data analysis and business intelligence tools.Responsibilities:Develop and maintain business intelligence dashboards and reportsPerform...
-
Procurement Support Specialist
3 days ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeJob DescriptionThe Procurement Support Specialist provides critical support to the company's purchasing function. Key responsibilities include purchasing products and packaging materials according to company specifications, preparing necessary documents for all purchases, and handling logistics from seller to the company warehouse.Duties and...
-
Digital Customer Success Manager
6 days ago
Pasig, National Capital Region, Philippines BEL USA LLC Full timeJob RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The ideal candidate will have a bachelor's degree in business, marketing, communications, or a related field, and at least 2 years of experience in customer success, customer service, or a related role.Qualifications and...
-
Graphic Design and Client Success Specialist
2 weeks ago
Pasig, National Capital Region, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next GRAPHIC DESIGN & CLIENT SUCCESS SPECIALISTAre you a detail-oriented professional with a passion for design, brand compliance, and customer success? Do you want to be part of a global team that ensures brands maintain high-quality, compliant marketing? If so, join us at KMC Solutions.On top of...
-
Customer Success Lead
1 week ago
Pasig, National Capital Region, Philippines Fpsinc Full timeAbout UsFpsinc is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries. We put culture and our 6,000 employees first, employing the best people, processes, and proprietary technology available to deliver omnichannel solutions for our clients.BenefitsWe offer a competitive suite of...
-
Customer Success Technical Expert
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeFinastra is seeking a highly skilled Customeer Success Technical Expert to join our team. In this role, you will be responsible for contributing to delivering software and services to ensure a world-class customer experience through prompt issue resolution and excellent communication.You will have a strong analytical mind, excellent written and verbal...
-
Customer Success Associate
5 days ago
Pasig, National Capital Region, Philippines Snappr Full timeShareJob DescriptionDescriptionAt Snappr, we help businesses get visual content more easily, with higher quality, and at scale. We use the best technology to connect visual content creators, such as photographers, videographers, and image editors, with businesses that need their skills to tell the story of their products and services through all forms of...
-
Customer Support Specialist
2 days ago
Pasig, National Capital Region, Philippines Manpower (Philippines) Full timeManpower (Philippines) is seeking a dedicated Customer Support Specialist to join their team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.About the RoleThis is an exciting opportunity for a motivated individual to work in the healthcare industry. As a Customer Support...