Workforce Engagement Management Platform Engineer
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- Drive technical readiness, historical data mapping, and coordination for WEM migrations from legacy systems
- Coordinate WEM release readiness and facilitate software deployments with internal release engineering teams and vendors
- Configure advanced platform features in lab environments and perform validation and testing before UAT/GA promotions
- Configure custom adapters, including Twilio, Workday, and telephony APIs
- Execute historical data imports in staging environments
- Build and manage database mappings
- Establish automated daily extracts and audit reports to maintain data quality
- Design, write, and execute UAT and QA protocols
- Identify, log, and remediate software defects before production releases
- Represent the technical WEM operations team in vendor syncs, pilot programs, and stakeholder reviews
- Conduct internal knowledge-sharing sessions
- Author, publish, and maintain technical runbooks and standard operating procedures
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent work experience)
- 3–5 years of hands-on experience as a Systems Analyst, Technical Support Engineer, or Test Analyst in a Contact Center environment (CCaaS/UCaaS)
- Proven track record supporting or coordinating WEM platform migrations
- Deep technical knowledge of Verint Cloud Services (VCS) and Desktop Messaging
- Verint “Badging” preferred
- Strong understanding of database structures, API integrations (e.g., Twilio, Workday), and data mapping protocols
- Background in structured software testing, test case development, and UAT execution
- Ability to troubleshoot complex technical incidents, coordinate with vendor support, and contribute to root-cause analyses
Core Competencies
Demonstrates expertise in WEM platform migrations, database mapping, and API integrations, with a strong focus on software testing and quality assurance. Capable of coordinating technical readiness and facilitating deployments while maintaining data quality and operational standards.
Highest-signal resume keywords
- WEM Platform Migrations
- Verint Cloud Services (VCS)
- API Integrations
- UAT Execution
- Database Mapping
Hard Skills
- Data Mapping
- Software Testing
- Test Case Development
- UAT Protocols
- Historical Data Imports
- Defect Remediation
- Automated Data Extracts
- Validation and Testing
- Configuration of Custom Adapters
- Technical Runbooks
Soft Skills
- Coordination
- Troubleshooting
- Knowledge Sharing
- Communication
Certifications & Qualifications
- Verint Badging
Industry Keywords
- Contact Center
- CCaaS
- UCaaS
- Data Quality
- Vendor Coordination
Tools & Technologies
- Twilio
- Workday
- Telephony APIs
- Release Engineering Tools
- Staging Environments
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manila, metro manila, Philippines Jobtailor Full-time ₱900,000 ContractDrive technical readiness, historical data mapping, and coordination for WEM migrations from legacy systems Coordinate WEM release readiness and facilitate software deployments with internal release engineering teams and vendors Configure advanced platform features in lab environments and perform validation and testing before UAT/GA promotions Configure...
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