Speech Analyst

2 weeks ago

Makati City, National Capital Region, Philippines Minacs Full time

Apply Now

Job Title: Speech Analyst

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

  • Challenge Conventions
  • Deliver outcomes unimagined
  • Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Job Description

The analyst is responsible for the overall creation and upkeep of Speech Analytics categories and its effectiveness across client verticals. The individual will be responsible for designing categories, meeting quality standards, querying and extrapolating data, and leveraging data analysis best practices to help solve business problems.

Key responsibilities include:

  • Create Speech & Text Analytics categories through research, creation, and auditing
  • Listen to calls and analyze chats to identify trends and opportunities around operational efficiency, customer experience, etc.
  • Extract, interpret, and quantify data around operational efficiency and business intelligence
  • Design and deliver reports and insights that analyze business functions and key operations and performance metrics
  • Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager
  • Gather, review, and assess client data, information, or documentation related to existing business operations, processes, capabilities, and metrics
  • Help complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results
  • Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as an input to process improvement initiatives
  • Develop key components of client deliverables (includes ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of project Analysts
  • Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives

Skills required:

  • Knowledge and Ability to use Speech & Text analytics platform to create categories and analyze data
  • Experience building categories and meeting quality standards in applications like CallMiner, Verint, or Nice is a plus
  • Confidently communicate ideas to internal and external stakeholders
  • Desire to work on team deliverables where individual achievements are components of a larger effort
  • Display an exceptional ability to take initiative and ownership with focus on continuous improvement
  • Excellent attention to detail
  • Strong problem-solving, analytical, and quantitative skills
  • Knowledge of statistical concepts and applications
  • Working knowledge of contact centers and self-service channels preferred
  • Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience preferred
  • Advanced Microsoft Office skills

Location: PHL Makati City - Glorietta

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now

#J-18808-Ljbffr

  • Speech Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Minacs Full time

    We are seeking a skilled Speech Analyst to join our team at Minacs. As a Speech Analyst, you will be responsible for the overall creation and upkeep of Speech Analytics categories and its effectiveness across client verticals.The ideal candidate will have experience in building categories and meeting quality standards in applications like CallMiner, Verint,...

  • Spanish Speech Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines Minacs Full time

    Apply NowJob Title: Spanish Speech AnalystJob Description:We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success...

  • Project Management

    3 days ago

    Makati City, National Capital Region, Philippines Solvento Philippines, Inc. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Solvento Philippines, Inc.Human Resources Officer at Solvento Philippines, Inc.The Project Management Trainee is an intensive 2-week training program designed to equip individuals, including fresh graduates, with the critical skills needed to excel as Project Management Analyst...

  • Continuous Improvement Manager-Hybrid-Quezon City-Up to 90k

    1 week ago

    Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    Continuous Improvement Manager - Hybrid - Quezon City - Up to 90kWe are urgently hiring for a Continuous Improvement Manager for our client in Quezon City.Salary up to 90k. Set up is hybrid (2-3 times a week on site).DUTIES & RESPONSIBILITIES:Performance Management:Drive Improvement projects/activities across the vertical.Redesign process to suit the...

  • Data Analyst

    7 days ago

    Cebu City, Central Visayas, Philippines Qualfon Full time

    We are looking for a Data Analyst with expertise in speech analytics to join our team at Qualfon. As a Data Analyst, you will be responsible for collecting, analyzing, and visualizing data from multiple sources, including speech analytics tools and operational databases.The ideal candidate will have experience with speech analytics tools such as NICE,...

  • Customer Insights And Speech Analytics Consultant

    3 weeks ago

    Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full time

    OverviewSupport the cross-functional quality program and AI speech analytics tool by collecting and analyzing voice and written data. Ensure regulatory compliance, enhance operational processes, increase sales and optimize customer satisfaction. Provide essential support to the Program Manager and contribute to the overall goals of the speech analytics...

  • Data Reporting Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines Qualfon Full time

    Qualfon Cebu, Central Visayas, PhilippinesData Reporting AnalystWork arrangement: Onsite (IT Park, Cebu)Job SummaryWe are seeking a skilled and data-driven Data Reporting Analyst with knowledge in speech analytic. The ideal candidate will harness data insights, including voice and conversational analytics, to support strategic decision-making and drive...

  • Data Insights Analyst

    4 days ago

    Cebu City, Central Visayas, Philippines Qualfon Full time

    About the JobQualfon is seeking a Data Insights Analyst with expertise in speech analytics to drive business growth through data-driven decision-making.The successful candidate will leverage advanced analytics tools to uncover valuable insights from customer interactions and provide actionable recommendations to improve operational...

  • Customer Experience Improvement Consultant

    7 days ago

    Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full time

    About UsWe are a leading financial services company committed to helping our clients achieve their goals. We offer a comprehensive range of products and services, including life insurance, annuities, investment products, and employee benefits. Our goal is to provide our customers with peace of mind, knowing that they have the resources they need to achieve...

  • Insights and Analytics Data Specialist

    7 days ago

    Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full time

    OverviewThe Western & Southern Financial Group seeks a highly skilled Customer Insights and Speech Analytics Consultant to support the cross-functional quality program and AI speech analytics tool. As a key member of our team, you will play a crucial role in collecting and analyzing voice and written data to ensure regulatory compliance, enhance operational...

  • Senior Manager, Data Management and Analysis Services

    3 weeks ago

    Cebu City, Central Visayas, Philippines Conduent Full time

    Senior Manager, Data Management and Analysis ServicesConduentNegotiableOn-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionSenior Manager, CXM AnalyticsConduent is seeking a dynamic Senior Manager, CXM Analytics to lead our global team of over 30 analysts in delivering high-impact customer experience insights to our clients and internal...

  • Assessment Pricing Analyst

    3 weeks ago

    Cebu City, Central Visayas, Philippines KMC Solutions Full time

    The Assessment Pricing Analyst is responsible for responding to pricing-specific request for proposal (RFP) questions, identifying financial needs of prospective or renewing clients, requesting and analyzing financial reports, performing underwriting analysis functions, and quantifying the impact of various pricing structures on pharmacy utilization and...