IT HelpDesk

4 weeks ago

Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time

We're Hiring | IT Service Desk (30 Openings)

Position: IT Service Desk
Band Level: B1
Openings: 30 Heads
Work Setup: Onsite
Location: Cyberpod Centris One, Eton Centris
Employment Type: Full-Time

Role Overview:

Join our dynamic IT team and become the first point of contact for technical support We're looking for experienced IT Service Desk professionals who are passionate about providing top-notch technical assistance and customer service. If you thrive in a fast-paced environment and enjoy solving tech issues, this is your opportunity to shine.

Qualifications:

  • Education: High School Graduate (minimum requirement)

  • Experience: At least 2 years of experience in an IT Service Desk role

  • Preferred Background: International BPO or Voice Support environment

  • Strong communication and troubleshooting skills

  • Willingness to work in rotating shifts (if applicable)

Key Responsibilities:

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or chat

  • Troubleshoot and resolve hardware, software, and network issues

  • Escalate unresolved issues to higher-level support teams as needed

  • Maintain accurate records of support requests and resolutions

  • Ensure customer satisfaction through effective follow-up and service delivery

Why Join Us?

  • Opportunity to work in a globally recognized company

  • Room for career advancement and skill development

  • Supportive team and positive work environment

  • Competitive salary and benefits package

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