Customer Service, Support, Experience

2 weeks ago

Makati City, National Capital Region, Philippines One CoreDev IT Inc. (CORE) Full time
Join Our Dynamic Customer Support Experience Team

We are looking for proactive and detail-oriented professionals to join our Customer Experience Team, specializing in leasing, resident screening, and vendor support. If you have strong communication skills, a problem-solving mindset, and a passion for delivering exceptional service, this is the perfect opportunity for you

What You'll Do

Depending on your assigned function, you will:

Leasing & Resident Support
  1. Engage with prospective tenants via phone, email, and SMS to guide them through the leasing process.
  2. Handle inquiries, assist with lease documentation, and ensure a smooth move-in experience.
  3. Address concerns and objections while providing excellent customer service.
Resident Screening & Application Processing
  1. Review rental applications, verify income, conduct background checks, and assess eligibility.
  2. Communicate with applicants regarding missing documents and application status.
  3. Ensure compliance with leasing regulations and fair housing policies.
Vendor & Operations Support
  1. Assist vendors with inquiries related to payments, contracts, and system access.
  2. Process vendor-related transactions and ensure compliance with agreements.
  3. Troubleshoot technical issues and liaise with internal teams for resolution.
What We're Looking For
  • Experience in Customer Support, Leasing, Property Management, Financial Screening, or Vendor Operations
  • Strong communication skills (written & verbal) with a customer-first approach
  • Tech-savvy and detail-oriented, comfortable using CRM, screening, or ticketing systems
  • Ability to manage high-volume tasks efficiently in a fast-paced environment
  • A proactive problem-solver with strong analytical and decision-making skills
  • Fluency in English and ability to work in a structured, process-driven role
Why Join Us?
  • Competitive salary and performance-based incentives
  • Fast-paced, collaborative work environment with growth opportunities
  • Exposure to various aspects of real estate, leasing, and vendor management
  • Full onsite position with shifting schedules available

If you have a customer service mindset, sharp attention to detail, and a drive to excel, we'd love to hear from you Apply now and be part of our growing team.

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