Software Engineer II

1 day ago

Manila, National Capital Region, Philippines Zendesk Group Full time

Are you ready to join a world-class team of software engineers and make a real impact? As a Software Engineer - Site Reliability at Zendesk, you will have the opportunity to work on exceptionally innovative projects that are revolutionizing the customer service industry. We are looking for ambitious and proven individuals who thrive in a collaborative and inclusive environment.

What you'll be doing
  1. Monitor, troubleshoot, and stabilize service incidents to ensure flawless operation of our systems.
  2. Implement and improve reliability and observability by enhancing monitoring tools and alerting systems.
  3. Write code to automate mitigations and improve tools, ensuring our systems run smoothly and efficiently.
  4. Provide support during service incidents by validating alerts, recommending resolutions, or implementing temporary fixes until the product/code owner is available.
  5. Actively participate in the incident lifecycle, working to resolve high-severity service incidents.
  6. Collaborate with various teams to identify and successfully implement standard methodologies for infrastructure and application reliability.
What you bring to the role
  1. Outstanding problem-solving skills with a focus on debugging complex issues across distributed systems.
  2. Proven experience in handling high-severity service incidents and effectively managing the incident lifecycle.
  3. Strong knowledge of networking and cloud-native software design.
  4. Ability to clearly communicate technical and non-technical requirements to colleagues in a concise manner.
  5. A collaborative approach with a desire to lead, partner, and work across our engineering organization.
Basic Qualifications:
  1. Availability to work mid or night shift 5 times a week, including 1 weekend.
  2. Experience with AWS, infrastructure, backend systems, and Kubernetes.
  3. Familiarity with monitoring tools such as Datadog or PagerDuty.
  4. Interest in debugging complex problems across distributed systems.
Preferred Qualifications:
  1. 1+ years of experience in a Software Engineering or Site Reliability Engineering role.
  2. Experience drafting RFCs and similar documents for peer review.
  3. Desire to lead and collaborate across engineering teams.
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