
IT Helpdesk
3 weeks ago
General Santos, Soccsksargen, Philippines
CallTek
Full time
Responsibilities- Technical Operations Specialist responsibilities, but not limited to
- Helpdesk End User Support
- Provide remote helpdesk support to affiliate employees. Including but not limited to supporting the following platforms
- Microsoft Windows, MacOS, Android, and iOS
- Microsoft 365, including all Microsoft 365 apps; Outlook, Teams, Excel, Word, and others
- Remote Desktop support using ConnectWise Automate
- Endpoint - SentinelOne
- Proofpoint
- Adobe
- All major browsers
- Other applications
- Network support
- Remotely assist with network maintenance, troubleshooting, modifications, and upgrades of all facilities, including its affiliates
- Supporting Fortinet FortiGate Gateways, all high availability setups
- Microsoft 365 Entra, Intune, Exchange Online, Pureview
- Microsoft Azure servers
- Migrating to new network platforms as needed
- Pre-Sales Support: Assist pre-sales engineering team, sales teams, and customers
- Wi-Fi coverage heat map design using tools, such as Ekahau, and others
- Generate sample BOM lists with the assistance of the pre-sales engineering team
- Post-Sales Support: Mikrotik post-sales support to customers after they purchase a Mikrotik product
- Support other products
- RMA Processes: Monitor RMA requests, Create RMAs
- Technical Operations Department Administrative Tasks
- Monitoring user/customer requests in ConnectWise Automate and shared inbox email
- Assistance with department process documentation, including user, network, RMA, and support processes
- Assisting with AI training and validation
- Assisting documenting department procedures
- Other duties as assigned by the manager
- The focus will be on end user and internal network monitoring and support; other responsibilities not limited to the list above will be assigned during downtime
- Proven experience in an IT Helpdesk or technical support role
- Strong understanding of computer hardware, software, and network
- Excellent problem-solving skills and attention to detail
- Effective communication and interpersonal skills
- Relevant certifications (e.g., CompTIA A+, Microsoft) are an advantage
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- Competitive salary and benefits package
- Opportunity for growth and career development
- Training and support to enhance technical and customer service skills
- Work in a dynamic and multicultural environment
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