Technical Support Representative
4 weeks ago
About the role
We are seeking an experienced Technical Support Representative to join our dynamic team at Talent Outsourcing Channel Solutions' in Quezon City, Metro Manila. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical assistance to consumers of our client's consumer electronics products. This full-time role offers the opportunity to work in a fast-paced, collaborative environment and contribute to the overall success of our business.
What you'll be doing
- Respond to customer inquiries and troubleshoot technical issues related to consumer electronics products
- Provide clear and concise explanations to customers, guiding them through the resolution of their problems
- Accurately document all customer interactions and maintain detailed records of support provided
- Collaborate with the wider team to identify and implement process improvements to enhance the customer experience
- Stay up-to-date with the latest product features, updates, and troubleshooting techniques
- Escalate complex issues to the appropriate subject matter experts, if necessary
What we're looking for
- At least 1 year of experience in a customer service or technical support role, preferably in the consumer electronics industry
- Excellent communication and interpersonal skills, with the ability to articulate complex technical information in a clear and concise manner
- Strong problem-solving and critical thinking skills, with the ability to troubleshoot and resolve a variety of technical issues
- Familiarity with common consumer electronics products and their features
- Proficient in English and Filipino, both written and verbal
- Adaptable and flexible, with the ability to work in a fast-paced environment
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career development and advancement
- Supportive and collaborative team environment
- Modern, well-equipped office facilities
About us
Talent Outsourcing Channel Solutions' is a leading provider of customer service and technical support solutions for global brands. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering exceptional results. Join our team and be a part of our continued success
Apply now for this exciting opportunity
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