Software Support Developer

Break Bugs, Not Boundaries—Support Software that Shapes Business Growth.

When it comes to digital strategy and delivery, AbroadSource is the go-to expert for companies ready to scale. Since 2015, they've built a reputation for excellence in web development, software applications, and marketing automation. Their unique approach blends research-backed strategy with highly specialized outsourced teams. They invest in talent that builds transformation. At AbroadSource, your tech support skills go further—solving problems, streamlining systems, and making global impact without leaving the country.

Job Description

As a Software Support Developer, you'll handle second-level technical issues, perform in-depth troubleshooting using development tools, and implement solutions in PHP or Angular. You'll document fixes, collaborate with internal teams, and help streamline support processes—reducing response times while enhancing the quality of client issue resolution and overall service delivery.

Job Overview

Employment type: Full-Time

Shift: Monday to Friday (Flexi), Weekends Off

Work setup: Permanent Work From Home

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fully customized Emapta laptop with peripherals
• Permanent WFH arrangement
• Flexible work schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of experience in technical support, software testing, troubleshooting, and debugging
• Proven experience in PHP development
• Experience in second-level support roles
• Nice to have: working knowledge of Angular
• Strong background in supporting business software applications (e.g., ERP, EHR, CRM)
• Solid experience in web application support
• Proficiency in PHP or Angular, with the willingness to learn the other
• Strong understanding of core software concepts and troubleshooting methodologies
• Degree or diploma in Computer Science, IT, MIS, or equivalent experience
• Excellent verbal and written English communication skills
• Ability to write clear technical documentation for both clients and internal teams
• Exceptional attention to detail and organizational skills
• Familiarity with support desk software such as Zoho Desk and Jira is a plus

Your Daily Tasks

• Handle first-level escalation for incoming support queries via chat and email
• Perform technical triage to identify root causes using development tools for advanced troubleshooting
• Collaborate with clients to understand issues and desired outcomes clearly
• Document proposed solutions, including development requirements and UAT criteria, and submit them for internal approval
• Submit approved solutions to clients for transparency prior to development
• Implement solutions using PHP and/or Angular, and submit for peer review, QA, and release
• Document triage steps over time and mentor the first-level support team on effective escalation practices
• Help reduce response and resolution times, and minimize code-based tickets by identifying alternative solutions and root causes

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Be part of the #EmaptaEra—apply today