
Lead- Real Time Analyst
10 hours ago
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. We call it One Sutherland.
PositionWorkforce Management Analyst
Responsibilities- Support monitoring of service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level
- Ensure real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants
- Help follow up and ensure call-outs on non-adherence are corrected to improve productivity and drive optimized service level and utilization
- Coordinate offline activities
- Partner with Ops MOD and keep them informed through call-outs on consultant level deviations and KPIs
- Ensure end-of-day performance analysis reports are prepared accurately and submitted
- Graduate with 4-year course related to Mathematics, Engineering, Computer Science or Accounting
- No unplanned absences for the last 6 months
- No Incident report for 12 months
- Knowledgeable with MS Office applications
- Team player and detail‑oriented
- At least 1 year experience as an RTA. Familiar with Verint is a plus
- Flexible to shift schedule and can work onsite
- Graduate with 4-year course related to Mathematics, Engineering, Computer Science or Accounting
- No unplanned absences for the last 6 months
- No Incident report for 12 months
- Knowledgeable with MS Office applications
- Team player and detail‑oriented
- Backfill for the following RTA Support: Andane Miller Exeter RTA - handles Reporting and RTA Tasks.
- Shamor James - Toyota RTA Support is responsible for reporting, RTA, and uploading client IEX schedules.
- Lovernie Ocampo - Lending Club RTA backfill of Marivic Camaclang but cancelled employment after a week.
- Associate
- Full-time
- Customer Service
- Music
#J-18808-Ljbffr
-
Lead - Real Time Analyst
2 days ago
Tarlac City, Central Luzon, Philippines Sutherland Full timeJoin to apply for the Lead - Real Time Analyst role at Sutherland.Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads...
-
Lead - Real Time Analyst (Palayan)
4 weeks ago
Palayan City, Central Luzon, Philippines Sutherland Global Full timeCompany Description:Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Responsibilities:Support...
-
Lead - Real Time Analyst (Palayan)
2 days ago
Palayan City, Central Luzon, Philippines Sutherland Global Full timeCompany Description: Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description: Responsibilities: ...
-
Real-Time Performance Optimization Specialist
47 minutes ago
Angeles City, Central Luzon, Philippines beBeePerformance Full time ₱350,000 - ₱550,000Real-Time AnalystWe are seeking a skilled Real-Time Analyst to join our team. As a key member of our workforce management group, you will be responsible for monitoring service level performance and ensuring that our operations meet the highest standards.Responsibilities:Monitor and analyze real-time data to identify areas for improvementDevelop and implement...
-
Lead - Real Time Analyst (Palayan)
4 weeks ago
Palayan City, Central Luzon, Philippines Sutherland Full timeCompany DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionResponsibilities:Support...
-
Real-Time Analyst Leader
6 hours ago
Tarlac City, Central Luzon, Philippines beBeeAnalyst Full time ₱20,000 - ₱35,000Job OpportunityWe are seeking a detail-oriented and goal-driven professional to fill the role of Real Time Analyst Lead.This position requires someone with strong analytical skills and attention to detail to monitor queues in real-time and identify potential risks to meeting contractual Key Performance Indicators (KPIs).The successful candidate will have...
-
Supervisor - Real Time Analyst
4 weeks ago
Angeles City, Central Luzon, Philippines Sutherland Global Full timeCompany Description:Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA).We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...
-
Lead - Real Time Analyst
4 weeks ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeJob Description:Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals.If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues...
-
Real Time Analyst
3 weeks ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeCompany Description:Sutherland is seeking an attentive and goal-oriented person to join us as a Lead RTA. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Sutherland is seeking an attentive...
-
Lead- Real Time Analyst
10 hours ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeCompany Description:Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...