IT Support

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

• Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket.
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes.
• Manages communication with internal and external customers from the point of raising requests to the resolution in partnership with other departments.
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards.
• Manages IT assets (computer and communications equipment, servers, and licenses).
• Manages and coordinates access to IT tools while ensuring compliance with security standards.
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability.
• Manages complex and major issues and tasks.
• Proposes and implements improvement ideas.
• Provides training to end users and transfers knowledge to other IT members.