Customer Relations Officer

3 weeks ago

Taguig, National Capital Region, Philippines Lexus Full time
Job Responsibilities
  1. Greet customers entering the Service and Showroom in a warm and friendly manner and make them feel welcome as we would a guest in our home.
  2. Provide outstanding customer service by addressing inquiries and concerns in a timely and professional manner.
  3. Conduct LGES Calls for After-Sales promptly.
  4. Perform regular monitoring of XM dashboard for After-Sales.
  5. Create and write monthly internal newsletter, covering Vehicle Sales, Service, and Customer Relations highlights of activities.
  6. Serve as PIC for VOC sharing and announcement.
  7. Perform Daily monitoring of HappyOrNot survey results.
  8. Promote QR LIMS and other relevant surveys to our customers.
  9. Perform Daily monitoring of Bar Consumption Supplies (LMI & Mitsukoshi).
  10. Perform outbound calls and handle mail merges for special projects, events, and special occasions.
  11. Prepare 'Thank you' letters and be actively involved during new car releases.
  12. Prepare Summary Report of Surveys such as LGES Calls – After-Sales, LIMS, HappyOrNot.
  13. Other duties and ad-hoc projects as assigned by the superior.
Minimum Requirements
  1. Bachelor's degree in commerce, Economics, Marketing, Business Administration or equivalent.
  2. Preferably with at least 1 year experience in the automotive, or other hospitality industry.
  3. Proficient Computer skills (CRM, SAP, Microsoft Office, Google Sheets, Outlook).
  4. Excellent customer service skills.
  5. Effective communication abilities with customers and colleagues.
  6. Candidate must be willing to work in BGC Taguig City.
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