Business Analyst 2

As a Business Analyst working with Systems, Data, and the Client, you will serve a key role for our outsourcing business by acting as the link between consultants, external clients, and our internal team of system developers. You will contribute to the implementation of new services and ongoing business by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design, and testing. You will also consult with clients concerning implementation best practices, provide ongoing technical support, and train client teams. The full-time position requires an individual who is comfortable with business and financial analysis and working as part of a global team with counterparts in North America and Asia Pacific.

The Role

• Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.
• Attend client meetings relevant to the components they have responsibility for, to establish client relationships and ensure complete understanding.
• Develop requirements documentation.
• Configure systems based on client requirements.
• Create test plans and test system changes and enhancements to ensure completeness and accuracy. Perform regression testing as necessary based on the nature of the system change/enhancement.
• Identify reporting needs and requirements.
• Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.
• Work closely with developers to ensure project requirements/requests for changes are understood and within standards.
• Provide guidance to other team members regarding best/standard practices.
• Assist team members where needed to help ensure issues are resolved by assigned due date.
• Escalate concerns with ability to meet due dates to Project Manager.
• Train and help transition ongoing processing requirements to the Business Systems Administrator.
• Lead client requirements meetings as needed.
• Maintain and update all requirements documents, ensuring adherence to standards.
• Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.
• Address all calc or data issues that impact carriers.
• Assist PM with development of Project Plan for open enrollment and significant change orders.
• Update vendor files and provide ongoing support.
• Provide training for clients on large-scale change orders to the client, Benefits Outsourcing Center, and Service Center, as needed.

The Requirements

• Desire to learn, accept new challenges, and have fun
• 2-4 years' experience as a Business Analyst.
• Understanding of the fundamentals of health and welfare and broader benefit plan design preferred.
• Ability to complete Willis Towers Watson Business Analyst training program.
• Intermediate to advanced SQL skills.
• Experience with relational databases including SQL, Oracle, or Access preferred.
• Experience with test plan creation, testing procedures, and test plan execution.
• Strong analytical, integrative, and problem-solving skills.
• Solid interpersonal skills and client service orientation.
• Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions.
• Strong organizational abilities and flexibility to work in a performance-driven environment managing multiple project priorities.
• Sense of accountability, owning one's work and taking pride in it; commitment to quality and continuous improvement.
• Ability to work extended hours as needed.

WTW is an Equal Opportunity Employer.