Process Excellence and Governance Manager

3 weeks ago

Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time

Process Excellence and Governance Manager

Apply locations NCR - WGC time type Full time posted on Posted 30+ Days Ago job requisition id R0000010847

Do you want to take the first step in making Filipinos' lives better every day? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

RESPONSIBILITIES
  • Responsible for evaluating current business practices, looking for ways to improve productivity, reduce costs and make the best use of company resources.
  • Develops, monitors and elevates the performance of the group's vital business systems and processes with ongoing process improvements.
  • Manages the team comprised of organic and inorganic resources (whichever applies) with oversight on the team's performance and KPI.
  • Conducts regular performance reviews and coaching sessions to the team.
  • Develops and implements policies & action plans to resolve performance gaps, audit items, improve quality of work and increase operational efficiency.
  • Reviews and analyzes reports and data to ensure quality, efficiency (SLAs), and productivity standards are met.
  • Develops operational strategies taking into consideration the ongoing needs, assessment, and feedback from Commercial Enablement and other Stakeholders.
  • Persuades and influences key movers and decision-makers on planned activities & target outcomes beneficial to the group.
  • Stakeholder management: addressing issues escalated, communicating any audit-related findings, etc.
  • Provides feedback to company management on unmet needs, and opportunities to deliver greater value to customers by extending company offerings.
  • Facilitates group discussions, business reviews, business strategy changes, and any critical discussion related to the company.
  • Ensures the team is compliant with all GCash policies and processes.
  • Asserts point of view, owns and drives initiatives, including issue-resolution until desired results are achieved.
  • Actively seeks new ways of working and gains different perspectives to improve productivity.
  • People management: ensures the team's committed working hours are met, reports are sent on-time, etc.
  • Regular vendor visits for actual audit and immersion, if applicable.
  • Performs other duties that may be assigned by the Management team from time to time.
QUALIFICATIONS
  • Bachelor's Degree.
  • Six Sigma Certification (at least Green belt).
  • Agile Project Management Certification is preferred.
  • At least 3 years' worth of experience in any role in Operations.
  • Previous work experience in a banking or financial institution is preferred.
  • Excellent communication and presentation skills.
  • Good interpersonal and organizational skills.
  • Focused, driven, and goal-oriented.
  • Strategic, resourceful, and analytical thinker.
  • Committed to Excellence and Integrity.
  • Adept at using Microsoft Office (particularly Excel).
What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with a highly competitive and flexible compensation and benefits package.

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