Director, Facilities and Services

Director, Facilities and Office Services

Address: Cavite, Philippines

Role Overview
As the Director of Facilities and Office Services, you will lead and oversee facilities operations across our global sites, including offices in Nairobi, Manila, Cebu City, Medellin, Guatemala City, and San Francisco. You will be responsible for strategically managing both temporary and permanent facilities and play a key role in the build-out process for new sites. This role requires overseeing all aspects of our facilities, from building maintenance and safety protocols to office services, ensuring they meet the highest functionality, efficiency, and quality standards. Additionally, you will oversee leased accommodations for trainees and manage several regional Managers located in Nairobi, Cebu, Manila, Guatemala City, and Medellin. This position demands a leader with a strategic mindset and a hands-on approach to driving operational excellence across diverse locations.

Duties & Responsibilities

Strategic Responsibilities

1. Leadership & Team Development: Provide leadership, mentorship, and resources to a global facilities team, fostering an environment of collaboration and excellence. Support managers to ensure efficient, consistent operations across all sites.
2. Global Facility Strategy: Develop and implement a cohesive strategy for global facilities management, ensuring alignment with the company's growth and operational needs.
3. Project Oversight: Direct the build-out process for new sites, overseeing timelines, budgets, and quality standards to ensure successful, timely project completions.
4. Cross-functional Collaboration: Work closely with stakeholders across regions to support evolving business needs, enhance productivity, and align facilities with organizational goals.
5. Sustainability Initiatives: Integrate sustainable practices and energy efficiency measures into facilities management to reduce environmental impact.

Operational Responsibilities

1. Facilities Oversight: Ensure optimal operation and maintenance of all office locations, overseeing both hard and soft facilities services. Manage safety, security, and compliance protocols, adapting to local regulations and best practices.
2. Vendor & Contract Management: Develop and maintain relationships with property management, service vendors, and local authorities to support efficient operations across all regions.
3. Accommodation Oversight: Manage leased trainee accommodations to ensure they consistently meet company standards, providing a safe, welcoming, and high-quality environment that upholds exceptional hospitality for all trainees.
4. Safety & Compliance: Establish global standards for safety, security, and compliance, ensuring consistent implementation across all locations.
5. Budget Management: Develop and manage the facilities budget, allocating resources effectively across regions to support current and future facilities needs.

Logistics and Facilities Management

1. Supervise swag storage, distribution of employee resources (e.g., IDs, handbooks), and ensure compliance with office space inspections and other regulatory requirements.
2. Manage office supply tracking and restocking to ensure smooth operations in physical office locations.

Qualifications

1. Facilities Management Experience: Minimum of 8+ years of hands-on experience in facilities management, with a strong focus on managing multi-site or global operations. This includes a proven record of handling both hard (e.g., building maintenance, technical equipment) and soft (e.g., cleaning, office services) facilities services.
2. Leadership Experience: At least 5 years in a senior management role, where the individual has led cross-functional and multicultural teams. This experience should showcase the ability to manage teams across various locations effectively.
3. Project Management Expertise: Demonstrated experience managing large-scale projects, specifically build-outs or renovations, ideally across different international settings, showcasing an understanding of the unique challenges associated with multi-country facilities projects.

Educational and Certification Requirements

1. A Bachelor's degree in a relevant field, such as Facilities Management, Business Administration, Hospitality, Engineering, or a closely related field.
2. Professional certifications like Certified Facility Manager (CFM), Project Management Professional (PMP), or LEED Accreditation are highly preferred but not required.
3. A background in hospitality, resorts, or hotel management is an asset, demonstrating a commitment to high standards of service and facility quality.

Equal Opportunity Employer

At Athena, we are dedicated to fostering an inclusive and diverse workplace. We believe that a diverse team enhances creativity and drives innovation. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We aim to create an environment where everyone feels valued and empowered to contribute their unique talents and perspectives.