QA, Process and Reports Specialist

2 weeks ago

Angeles City, Central Luzon, Philippines Converge ICT Solutions Full time

We are looking for a detail-oriented QA, Process and Reports Specialist to maintain quality standards and identify improvement opportunities. The ideal candidate should have a strong background in quality management, process enhancement, and possess excellent analytical and communication skills.

  • Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, or a related discipline. Certifications in quality management (e.g., Six Sigma, ISO) are advantageous.
  • At least 1 year of relevant work experience.
  • Experience in quality management, process enhancement, or a related field, with familiarity in data analysis and reporting tools preferred.
  • Demonstrated knowledge in reporting, project management, performance management, and process improvement. Strong analytical and problem-solving abilities are essential.
  • Proficiency in Google Workspace and MS Office applications.
  • Exceptional communication and interpersonal skills, with the ability to present professionally in both internal and external meetings.

Areas of Responsibility:

Quality Assurance:

  • Establish and implement quality standards and procedures in line with industry best practices and regulatory requirements.
  • Identify opportunities for improvement and work collaboratively with teams to apply corrective actions.

Process Improvement:

  • Evaluate current business processes and workflows to identify inefficiencies and areas for enhancement.
  • Propose and develop process improvements and best practices to increase operational efficiency.
  • Collaborate with cross-functional teams to design and implement process modifications.
  • Monitor and assess the impact of process improvements on overall business performance.

Reporting and Analysis:

  • Prepare and present comprehensive reports on quality metrics, process performance, and project results.
  • Analyze data to uncover trends, challenges, and opportunities for improvement.
  • Create dashboards and visualizations to effectively communicate key insights to stakeholders.
  • Ensure that reports are accurate, timely, and aligned with team and organizational objectives.

Compliance and Documentation:

  • Maintain all quality and process documentation to ensure it remains current and compliant with organizational requirements.
  • Keep thorough records of quality assurance activities, process modifications, and report findings.
  • Assist with compliance audits by providing necessary documentation and evidence.

Join our team and play a vital role in enhancing our quality management and process improvement initiatives. We look forward to your application

To Apply:

Send your resume to dianne.delapena@convergeict.com, with the position in the subject line.

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