Dutch Bilingual Customer Service Representative
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Job Summary
We are looking for fluent Dutch and English speakers to join our growing customer support team. The role involves providing exceptional customer service to Dutch-speaking customers through phone, email, and chat while ensuring a positive customer experience and timely issue resolution.
Key Responsibilities
- Handle customer inquiries and concerns via phone, email, and chat.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer issues efficiently while maintaining high service quality standards.
- Document customer interactions and update records in the company systems.
- Escalate complex concerns to appropriate support teams when necessary.
- Meet productivity, quality, and customer satisfaction metrics.
- Collaborate with internal teams to ensure seamless customer support.
Qualifications
- Native or near-native proficiency in Dutch (written and spoken).
- Good to excellent communication skills in English.
- At least a high school diploma or equivalent; college education is an advantage.
- Previous customer service, technical support, or back-office experience is preferred but not required.
- Strong problem-solving and interpersonal skills.
- Comfortable working with multiple applications and computer systems.
- Willing to work on shifting schedules, weekends, and holidays if required.
- Reliable internet connection for work-from-home arrangements.
Preferred Skills
- Experience supporting international customers.
- Strong attention to detail and customer-focused mindset.
- Ability to work independently and in a fast-paced environment.
Why Join Us
At Cognizant, we don't just offer jobs- we build careers that thrive in the digital era.
- Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat- you're building a future.
- Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
- Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.
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