B2B Hiring: Sales Manager I | Virtual Process

About the role

The Sales Manager is responsible for overseeing the management of team(s) supporting moderately complex accounts to drive the generation of revenue and business growth. You will lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). You will serve an assigned territory/client with moderate variables in geography and/or customer complexity. The role requires passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast sales outcomes. You will be responsible for driving the professional development of the sales team, including coaching, training, and continuous performance evaluation, and managing, building and developing the strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Key responsibilities

• Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date
• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
• Act as a point of escalation for the client and respond in a timely manner to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
• Work closely with client contact on reporting and forecasting

About you

• Minimum 3 - 5 years proven work experience in a sales leadership role (or similar)
• Consistent track record of success with a passion for exceptional customer experience and driving team results
• Must be well-versed in High Performance Selling methodologies
• Results-driven, analytically proficient, strategically minded with an operational outlook
• Excellent people management, leadership and coaching skills
• Strong record of developing and retaining high potential employees
• Ability to maximize revenue through best practices
• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
• Excellent verbal and written communication skills, both internally and externally
• Experience working with Salesforce.com or similar CRM preferred

Benefits

• Health Insurance with Dental Coverage for Employees – extended to two (2) dependents
• Paid Time off
• Birthday Time Off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice
• Rewards and Recognition programs
• Wellness Incentive Program
• Learning and Development Programs

About us

Concentrix (formerly ServiceSource International PH) is dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. We are committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, has equal opportunity, with policies and values which codify this, across all the countries where we are based.