Customer Support Representative
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Customer Support Representative (6-Month Contract) – Remote | Dayshift
Position at FiltaGlobal Philippines Inc.
Schedule: Monday to Friday, 5:00 AM - 2:00 PM PHT
About the Company
Our client is a leading digital and media platform experiencing rapid business growth. They are dedicated to delivering high-quality, seamless platform experiences and building strong, value-driven relationships with their users. With a supportive, fast-paced, and inclusive company culture, they empower team members through trust, autonomy, and continuous professional development.
They are now looking for a Customer Support Representative to join their growing team.
Why You’ll Love Working With Us
- Government-mandated benefits.
Work-From-Home or Work-On-Site Option.
Welcome Gift Packs.
What You’ll Be Doing
Reporting directly to a New Zealand-based Operations Lead, you will serve as a key customer advocate within the Customer Support team to deliver exceptional service and resolve platform inquiries.
- Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time.
- Proactively investigate and troubleshoot complex technical platform inquiries, interpreting client needs with an investigative mindset before escalation.
- Educate clients on platform self-service tools and features to drive user efficiency and reduce repetitive inquiries.
- Maintain strong operational performance standards, managing a concurrent workload of 8 or fewer open tickets and performing daily quality checks.
- Identify inquiry trends and propose 1 to 2 process improvement ideas monthly to enhance team documentation and operational efficiency.
- Collaborate closely with team members and cross-functional technical teams to share audience insights and elevate unresolved issues when necessary.
What You’ll Bring
- Bachelor’s degree in Business Administration or a relevant discipline.
- At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.
- Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone.
- Proven ability to quickly learn new digital platforms, CRM systems, and ticketing software.
- An investigative mindset, strong problem-solving skills, and the ability to thrive independently in a fast-paced environment.
Bonus Points For:
- Hands-on experience using HubSpot ticketing software or similar CRM tools.
Important: This role is open to PH citizens only. Applications must be submitted in English.
#filtacareers
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