Customer Experience Associate I

1 week ago

Batangas, Calabarzon, Philippines Conduent Full time
Overview

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities
  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Qualifications
  • General Profile
    • Ability to perform in an analytical and operational process.
    • Entry-level position with limited requirements for licenses, training, and certifications.
    • Applies experience and skills to complete assigned work.
    • Works within established procedures and practices.
    • Works with a close degree of supervision.
  • Functional Knowledge
    • Has basic skillset in a range of processes, procedures, and systems.
  • Business Expertise
    • Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
    • Impacts a team through the quality of the services and information provided.
    • Follows standardized procedures and practices and receives close supervision and guidance.
    • For consistency, methods and tasks are described in detail.
  • Leadership
    • Has no supervisory responsibilities.
  • Problem Solving
    • Ability to problem solve, self-guided.
    • Evaluates issues and solutions to provide the best outcome for the client and end-users.
    • Has limited opportunity to exercise discretion.
  • Interpersonal Skills
    • Exchanges information and ideas effectively.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Consumer Services
Equal Opportunity

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation by submitting their request in the downloadable form. Complete the form and email it to You may also consult Conduent's ADAAA Accommodation Policy.

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