Residential Care Specialist: Elevate Customer Experience
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Full Potential Solutions (FPS) is a global, performance-driven omnichannel services company with operations in Manila and other locations. We are seeking a Residential Care Representative to help our customers by meeting performance metrics and resolving issues on first contact when possible.
You will document interactions, address inquiries about billing and services, and strive to keep customers satisfied while aligning with company policies. Prior call center experience is preferred.