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Event Planner
1 month ago
BruntWork | Full time: 35 paid hours per week or more
- Work Timezone - Must be a City eg London Victoria Australia Time Zone
- Work Schedule Fixed Schedule
- Job Type Full time: 35 paid hours per week or more
- Date Opened 10/02/2024
- Remote Job
- Industry Other
This is a remote position.
Work Schedule:Monday to Friday
-Night shift: 9 pm to 5 am Manila time with 30 minutes paid break
- Day shift: 6 am to 2 pm Manila time with 30 minutes paid break
Position Overview:
We are seeking a highly organized and detail-oriented Experience Coordinator to manage customer bookings and experiences and organize the financial records of those events. The ideal candidate will have a financial background, be an excellent communicator, and is very comfortable with technology.
Key Responsibilities:
Booking and Scheduling Coordination:
- Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met.
- Pre-booking and paying for food and beverage inclusions with providers
- Verify and organize the necessary details for each experience, such as dietary restrictions, preferences, and any other logistical requirements.
- Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary.
Client Communication:
- Communicate with clients in a professional, clear, and timely manner via phone and email.
- Understand client needs and ensure all expectations are met, resolving any inquiries or issues efficiently.
- Maintain open and transparent communication with team members and managers, ensuring seamless remote collaboration.
Customer Service:
- Deliver outstanding customer service by understanding and addressing customer needs and expectations.
- Handle inquiries, complaints, and feedback courteously, ensuring a positive experience for all clients.
Administration and Documentation:
- Perform reconciliation of financial records for our US team.
- Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics.
- Maintain a thorough and accurate record of all bookings, correspondence, and invoicing.
- Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.
Problem Solving and Adaptability:
- Quickly identify and address any challenges or issues that arise during the coordination of experiences.
- Demonstrate resourcefulness by providing alternative solutions when items are unavailable or client needs change.
- Adapt to evolving tools, processes, and customer requirements to ensure the smooth delivery of services.
- Must have worked in the Finance industry or has a Finance academic background and displays accuracy, speed, and attention to details
- Previous experience in executive secretary or a communication-critical role
- Strong interpersonal skills with a customer-centric approach.
- Ability to work independently and remotely with minimal supervision.
- Proficiency in Microsoft Office Suite, CRM systems, and communication tools.