Systems Engineer
1 week ago
Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.
Responsibilities- Work as a coordinator on the Break-Fix team
- Review the assigned ticket to identify how the Break-Fix team can assist in resolution
- Review all the open tickets to identify any other issues that can be solved with the same dispatch
- Create a BAP/Platform One Order following the UBF process
- Generate a work order and submit to the contractor pool
- Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
- Once a technician has been assigned:
- Call technicians to confirm he/she has the skills and tools required
- Confirm date and time has been dispatched
- Confirm pricing
- Confirm the name of the resource and contact information
- 3-5 years of experience as a Break-fix Engineer or similar role
- Ruckus, Cisco and HP experience is preferred
- Strong technical knowledge of hardware components, software applications, and networking
- Hands-on experience in troubleshooting hardware and software issues
- Knowledge of operating systems such as Windows and macOS
- Experience in performing hardware repairs and replacements
- Good understanding of network protocols and configurations
- Ability to effectively communicate technical information to non-technical users
- Excellent problem-solving and multitasking skills
- Professional certifications such as CompTIA A+, Network+, or MCP are a plus
- Experience in the Telco industry
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