Systems Engineer

1 week ago


Cebu City, Central Visayas, Philippines CallTek Full time

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.

Responsibilities
  • Work as a coordinator on the Break-Fix team
  • Review the assigned ticket to identify how the Break-Fix team can assist in resolution
  • Review all the open tickets to identify any other issues that can be solved with the same dispatch
  • Create a BAP/Platform One Order following the UBF process
  • Generate a work order and submit to the contractor pool
  • Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
  • Once a technician has been assigned:
  1. Call technicians to confirm he/she has the skills and tools required
  2. Confirm date and time has been dispatched
  3. Confirm pricing
  4. Confirm the name of the resource and contact information
Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling toolsUpdate the appointment and ticket as neededCommunicate scheduling updates to both residents, property staff and contractorsCommunicate technical updates to both residents, property staff and stakeholdersCollaborate with on-site resources to ensure proper ticket documentation and resolutionFollow up with on-site resources to confirm attendance and resolutionAdd troubleshooting or other notes to the ticket and close or reassign where appropriateReschedule on-site appointment as necessaryRequirements
  • 3-5 years of experience as a Break-fix Engineer or similar role
  • Ruckus, Cisco and HP experience is preferred
  • Strong technical knowledge of hardware components, software applications, and networking
  • Hands-on experience in troubleshooting hardware and software issues
  • Knowledge of operating systems such as Windows and macOS
  • Experience in performing hardware repairs and replacements
  • Good understanding of network protocols and configurations
  • Ability to effectively communicate technical information to non-technical users
  • Excellent problem-solving and multitasking skills
  • Professional certifications such as CompTIA A+, Network+, or MCP are a plus
  • Experience in the Telco industry
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