Data-Driven Customer Experience Specialist
6 days ago
Metro Manila, Philippines
SnapMart Inc. Landers.ph E2E eCommerce
Full-time
₱391,000 - ₱670,000 Contract
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SnapMart Inc. Landers.ph E2E eCommerce is seeking a data-driven Customer Service Specialist to analyze feedback, identify trends, and drive improvements across departments. You will enhance customer experiences and loyalty by leveraging data insights and innovative strategies.
The role emphasizes CSAT/NPS management, AI capability oversight, and collaboration to optimize support workflows in a fast-paced environment.