Senior Manager

3 days ago

Taguig, National Capital Region, Philippines Sutherland Full time

Company Description

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

Job Description

Sutherland is seeking a person of impeccable integrity to join us as Sr. Manager – Ethics & Compliance in the Philippines. This position will report into the Global Head of Ethics & Compliance and will be responsible to promote a culture of integrity and compliance at Sutherland. The incumbent will be familiar with laws and regulations on business ethics, anti-corruption, anti-money-laundering, economic sanctions, etc. and be part of a global function delivering services to business areas throughout the company.

Key Responsibilities

Internal Investigations: Take the lead in conducting investigations and/or provide operational support to investigation teams for matters reported on the Company's Ethics hotline. Conduct interviews of subjects and witnesses, review financial and non-financial data and create crisp and accurate investigation reports for management review. Review case status updates and ensure actions are maintained on the system of record.

Training & Communication: Manage and administer all Corporate Ethics Program trainings in accordance with learning plan. Collaborate with internal and external stakeholders to design and develop tailored training materials based on identified needs. Drive annual communication plan, develop strategies and deliver content (awareness messages, posters, etc.) in collaboration with cross functional SMEs and process owners. Oversee and provision of mandatory Ethics trainings to new hire employees.

Policy Management: Manage and support the Corporate Ethics policy framework and Program Policy governance (i.e., master policy files, track review cycle dates, manage redline/track changes, translations and publications, etc.). Maintain and update the repository of the Corporate Ethics policies and procedures.

Anti-corruption and Fraud Risk Assessments: Assist in conducting anti-corruption and fraud risk assessments encompassing review of financial and non-financial data across geographies on a risk-based approach, identifying potential fraud risks and control gaps to strengthen mitigation strategies.

Other activities: Respond to queries and questions from internal and external stakeholders on the Compliance Program, Code of Conduct and other E&C policies. Manage and maintain the Ethics functional intranet and shared drive sites/locations and Project Management Tracker. Assist with other department initiatives such as contests and quizzes, surveys, connect sessions, etc.

Qualifications

Our most successful candidates will have the following qualifications and skill sets:

  • Qualified Accountant/ Lawyer / MBA or other degree with CFE/CCEP/CAMS or similar certification preferred
  • Minimum 6-8 years of relevant experience
  • Fluent in English. Knowledge of additional languages will be a plus
  • Candidates from Big 4 consulting firms will be given preference.
  • Strong analytical skills, ability to interpret data, identify trends, and make suggestions for improvements
  • Excellent presentation and MS Office skills
  • Familiar with global anti-bribery and corruption legislations such as the FCPA, UKBA, etc.
  • Experienced in conducting Fraud Risk Assessments
  • Strong verbal and written communication skills; be able to articulate in a clear, constructive, and professional manner
  • An out-of-the-box thinker and team player, willing to work flexible hours and quickly adapt to a diverse and multicultural environment.

All your information will be kept confidential according to EEO guidelines.

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