HR Communication Center Representative

1 week ago


Mandaluyong City, National Capital Region, Philippines Pearson Full time
HR Communication Center Representative Mandaluyong City, Philippines

Workplace Type: Remote

Job: HUMAN RESOURCES

Schedule: FULL_TIME

COVERAGE: 5 MONTHS CONTRACT PERIOD

At Pearson, we're committed to a world that's always learning and to our talented team that makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us always to be better.

Education and Experience Requirements:

  1. Minimum college or technical training preferred; or a combination of education and experience
  2. Strong customer service skills and call center experience
  3. Strong technical skills and/or experience with HRIS systems

Overall Functions, Duties, and Responsibilities:

  1. Take inbound phone calls from candidates and employee base (upwards of 20k) to respond to queries, offer solutions, and resolve issues.
  2. Make outbound phone calls to candidates and employees to drive employment onboarding completion and communicate assignment changes.
  3. Monitor and respond to incoming email, chat, call, and text communications.
  4. Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet).
  5. Achieve a basic understanding of company policies.

Skills and Other Requirements:

  1. Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required.
  2. Adherence to confidentiality and nondisclosure requirements.
  3. Ability to multi-task and demonstrate time management in a fast-paced environment.
  4. Excellent organizational skills and excellent communication skills required.
  5. Positive demeanor and the ability to work well with others in providing excellent customer service is critical.
  6. Sense of ownership and urgency to support business and employee needs.

Working Conditions:

  • Core work hours: 8:00-5:00 local US Time, Monday through Friday.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough.

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