Retail Assistant
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Job Description
On-site - Iloilo No Exp Required High/Senior High School Full-time
A Retail Assistant plays a key role in ensuring an excellent customer experience in a retail environment. This position involves assisting customers, managing inventory, and maintaining the store's cleanliness and organization. A successful Retail Assistant is friendly, approachable, and dedicated to meeting sales and service goals.
Key Responsibilities
Customer Service
- Greet and assist customers in a friendly and professional manner.
- Address customer inquiries and provide product recommendations.
- Handle complaints and ensure customer satisfaction.
- Upsell and cross‑sell products to meet sales targets.
- Operate the point‑of‑sale (POS) system for transactions, refunds, and exchanges.
- Promote special offers, loyalty programs, and discounts.
Inventory Management
- Stock shelves and ensure product displays are neat and attractive.
- Monitor inventory levels and report shortages.
- Assist with receiving, unpacking, and organizing deliveries.
Store Maintenance
- Maintain cleanliness and tidiness in the store and fitting rooms.
- Follow health and safety regulations.
- Ensure security measures are upheld to prevent theft.
- Work closely with team members to ensure smooth store operations.
- Participate in training sessions and contribute to achieving store goals.
Educational Requirements
- High school diploma or equivalent (preferred).
- Additional training or certifications in retail or customer service (a plus).
Experience
- Prior retail, sales, or customer service experience (preferred but not mandatory).
- Familiarity with point‑of‑sale (POS) systems and cash handling (an advantage).
Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Basic math skills for cash handling and transactions.
- Ability to multitask and stay organized in a fast‑paced environment.
- Attention to detail for accurate pricing, stock management, and visual merchandising.
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