E-commerce Account Associate

3 weeks ago

Manila, National Capital Region, Philippines Much Prosperity Trading Full time

MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila.

Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, "Much Prosperity Trading International, Inc." on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people.

Our House Brand Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families.

Job Description

The E-commerce Account Associate is responsible for driving the growth and profitability of the company's online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management
  1. Develop and execute strategies to achieve sales targets and grow the company's e-commerce presence.
  2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
  3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
  4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
  5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
  6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.
Account Management
  1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
  2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
  3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
  4. Handle escalations related to order issues, disputes, and platform policy compliance.
  5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.
Qualifications
  1. Bachelor's degree in Business Administration, Marketing, or related field.
  2. At least 1–3 years of experience in e-commerce management or account management.
  3. Strong knowledge of e-commerce platforms (TikTok, Shopee, Lazada, web stores) and their operational requirements.
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