Subject Matter Expert
5 days ago
Subject Matter Expert (Windows)
Principal Duties and Essential Responsibilities:
- Evaluate customer's environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment.
- Develop and maintain installation and configuration procedures and publish as Internal Knowledge articles.
- Accurately document technical issues, escalations, and customer interactions.
- Update Knowledge Articles (Internal/External).
- Diagnose problems accurately and work to find appropriate solutions in a timely manner.
- Investigate existing software to detect errors for software improvements.
- Proactively conduct trend analysis to offer preventative solutions and eliminate recurring problems.
- Conduct software system testing for new products and provide feedback as necessary.
- Maintain awareness of all known service outages and all maintenance/software product changes that could impact customers.
- Work cross-functionally in a customer-facing capacity and coordinate with internal organizations with Five9.
- Work within a 24x7x365 support environment.
- Job requirements are subject to change based on management discretion.
Skill Requirements:
- 5+ years of experience working as Windows Support/Administrator.
- Bachelor's Degree in Computer Science, Information Technology, or any related field.
- Microsoft Certified Desktop Specialist (MCDS).
- Microsoft Certified Technology Associate (MCTA).
- Microsoft Certified Server Associate (MCSA) (any Windows server).
- In-depth knowledge in software deployment using SCCM.
- In-depth knowledge in PowerShell scripting.
- In-depth knowledge in Configuration Group Policy.
- In-depth knowledge in Active Directory.
- Knowledgeable in Virtual Desktop Environment.
Company Benefits:
- Company stocks.
- Annual merit increase based on performance.
- 15% night shift differential pay.
- Paid Leave with Cash Conversion.
- HMO with free dependents.
- Retirement Plan.
- Life Insurance.
- While on work from home setup: Internet and meal allowance are provided.
- Employee Assistance Program for mental and social well-being.
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women).
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