Subject Matter Expert

5 days ago


Manila, National Capital Region, Philippines Five9 Inc. Full time

Subject Matter Expert (Windows)

Principal Duties and Essential Responsibilities:

  • Evaluate customer's environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment.
  • Develop and maintain installation and configuration procedures and publish as Internal Knowledge articles.
  • Accurately document technical issues, escalations, and customer interactions.
  • Update Knowledge Articles (Internal/External).
  • Diagnose problems accurately and work to find appropriate solutions in a timely manner.
  • Investigate existing software to detect errors for software improvements.
  • Proactively conduct trend analysis to offer preventative solutions and eliminate recurring problems.
  • Conduct software system testing for new products and provide feedback as necessary.
  • Maintain awareness of all known service outages and all maintenance/software product changes that could impact customers.
  • Work cross-functionally in a customer-facing capacity and coordinate with internal organizations with Five9.
  • Work within a 24x7x365 support environment.
  • Job requirements are subject to change based on management discretion.

Skill Requirements:

  • 5+ years of experience working as Windows Support/Administrator.
  • Bachelor's Degree in Computer Science, Information Technology, or any related field.
  • Microsoft Certified Desktop Specialist (MCDS).
  • Microsoft Certified Technology Associate (MCTA).
  • Microsoft Certified Server Associate (MCSA) (any Windows server).
  • In-depth knowledge in software deployment using SCCM.
  • In-depth knowledge in PowerShell scripting.
  • In-depth knowledge in Configuration Group Policy.
  • In-depth knowledge in Active Directory.
  • Knowledgeable in Virtual Desktop Environment.

Company Benefits:

  • Company stocks.
  • Annual merit increase based on performance.
  • 15% night shift differential pay.
  • Paid Leave with Cash Conversion.
  • HMO with free dependents.
  • Retirement Plan.
  • Life Insurance.
  • While on work from home setup: Internet and meal allowance are provided.
  • Employee Assistance Program for mental and social well-being.
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women).
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