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Instructional Design Specialist

1 month ago

Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

Essential Functions and Responsibilities:

1. Selects or develops training aids, including instructor-led Training, Computer Based Training,

handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and

reference works.

2. Develops training curricula and/or recommends or utilizes programs that meet instructional

goals and objectives, including use and support of a Learning Management System.

3. Formulates training outlines and determines instructional methods, utilizing knowledge of

specified training needs and effectiveness of such methods as individual training, group

instruction, lectures, demonstrations, meetings, and cooperative learning workshops.

4. Evaluates effectiveness of training and development programs and utilizes relevant evaluation

and quality data to revise or recommend changes in instructions, methods, or processes.

5. May review instructor performance and recommend improvements to program content and/or

instructor presentation methods; may assist in recruit, selection, and training/certification of

instructors.

6. Assists in analyzing and assessing training and development needs for projects, teams, or

individuals.

Minimum Job Requirements (Education, Experience, Skills):


• A degree holder in Training/Development or related field


• With at least two to five years' experience in design, development, and delivery of training

materials in the call center industry or environment are preferred.


• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology

for synchronous and asynchronous delivery is highly preferred.


• Demonstrated performance consulting experience while using effective interaction skills is

preferred.


• Presentation experience using flexible delivery methods (lecture, computer-based/assisted,

performance, facilitation, cooperative learning) and tools is preferred.


• Ability to manage and implement multiple projects using project management tools/skills is

preferred.


• Demonstrated leadership experience and the ability to proactively resolve issues and develop

employees are preferred.


• Strong interpersonal and communication skills and the ability to work effectively with a wide

range of staff and clients in a diverse environment are preferred.


• Must be able to work flexible hours and schedules to meet the needs of various projects.


• Willing to work in Commonwealth Quezon City.

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