Cash Applications Manager

1 week ago

Manila, National Capital Region, Philippines ACCA Careers Full time

Kenvue is currently recruiting for:

Cash Applications Manager

Kenvue is recruiting for a Cash Applications Manager to oversee its Cash Application team, which reports into the global Invoice to Cash function. As a team manager, you will run the daily operations and drive process improvements within Cash Applications and Dispute/Deduction Management to ensure timely and accurate processing while maintaining key stakeholder relationships.

This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.

Within Kenvue's Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S, and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science, and solve with courage – and have brilliant opportunities waiting for you Join us in shaping our future–and yours.

What You Will Do

Leadership and People Management:

  • Provide direction, guidance, and support to the team handling Cash Application, with additional support responsibilities in Dispute/Deductions Management and Master Data Management.
  • Collaborate with teams across finance, sales, customer service, and IT to facilitate smooth processes and resolve operational issues promptly.
  • Maintain effective working relationships with internal and external stakeholders, aiming to meet and exceed established service levels.
  • Foster a culture of compliance, continuous improvement, and proactive problem-solving within the team.

Drive Operational Excellence

  • Develop and monitor KPIs and metrics, share insights with key stakeholders, and help assess risks and opportunities within the team's scope.
  • Serve as a key leader in driving enterprise technology implementation and deployment while ensuring consistent use of standardized platforms and tools.
  • Ensure team adherence to internal controls and compliance with audit requirements.

Cash Applications Oversight

  • Oversee daily cash application processes to ensure timely and accurate posting of customer payments, including payment matching and reconciliation.
  • Activity oversight inclusive of but not limited to:
    • Receiving of remittance advice
    • Receiving and posting payments
    • Contacting customers for missing remittance details
    • Processing receipts and allocating cash
    • Processing payment rejections
    • Creation and validation of customer refunds as necessary
    • Posting/reconciling AR activity to the general ledger

Deductions/Dispute Management Oversight

  • Oversee daily dispute/deduction management processes and drive continuous improvement efforts
  • Activity oversight inclusive of but not limited to:
    • Identification of customer deductions
    • Collection of support documentation
    • Root cause analysis and deduction resolution
    • Process deduction adjustments and write-off balances
    • Reporting & Analytics

Master Data Management Oversight

  • Activity oversight inclusive of but not limited to:
    • Receive and validate customer master data requests for new customers
    • New customer set-ups and changes to existing customers
    • Reporting & Analytics

Qualifications

What We Are Looking For

Required Qualifications

  • Bachelor's degree in finance, accounting, or related field.
  • Minimum of 8 years of relevant Finance experience, with demonstratable expertise across Cash Applications and Dispute/Deductions Management.
  • At least 2 years of people management experience.
  • Strong knowledge of Cash Application, with a track record of achieving measurable outcomes.
  • Experience working in shared services or a global business services environment.
  • Proficiency in ERP systems (SAP or equivalent) and cash application tools (e.g., HighRadius).
  • Fluent in English, with excellent communication and stakeholder management skills.
  • Ability to work individually and in a team-oriented environment.
  • A can-do attitude and ability to work on multiple tasks with minimal supervision.
  • Ability to work under pressure with excellent problem-solving skills.

Desired Qualifications

  • Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required.
  • Prior experience in consumer health related industry would be an advantage.
  • ~3 years of experience servicing multiple countries/regions with demonstrable stakeholder engagement experience and customer issue resolution.

What's In It For You

  • Competitive Benefit Package
  • Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More
  • Learning & Development Opportunities
  • Employee Resource Groups

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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