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Account Director

4 weeks ago

Manila, National Capital Region, Philippines VML South Africa Full time

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Account Director is responsible for identifying and qualifying new revenue opportunities with existing clients, creating client interest in new deliverables and support with new business proposals. The Account Director combines high expertise on digital trends and technologies with an intimate understanding of clients' goals and needs.

What you'll do

  • Develop overall account strategy and translate the client's vision and needs into business requirements through proper coordination with project teams on required deliverables, and client expectations.
  • Identify opportunities and new interests that the client may not recognize to help drive revenue and benefit business needs as their digital advisor.
  • Produce proposals and presentations that win additional business. This includes developing and negotiating statements of work, ensuring work is delivered on budget, and managing invoicing according to the contract terms.
  • Be a role model for stewardship between the client and the agency by balancing the account's needs with avoiding unnecessary expenditures and negotiation required costs.
  • Manage team members to help them develop their skills and drive their performance as well as optimizing the company's capabilities to enhance strategic value.
  • Work closely with project teams to ensure effective scoping of work and support them in delivering the highest quality work.
  • Anticipate, proactively address and advise management on potential client or revenue issues.
  • Hybrid work set-up (twice a week onsite).

What you'll need

  • Outstanding ability to lead, convince, and inspire in a client-service environment; superior listening, interviewing, meeting facilitation, presentation, and writing skills.
  • Min 5 years of client contact experience in a creative agency, communications, or customer service environment; demonstrated impact on the communication and online strategy for major clients.
  • High knowledge and expertise in digital – and personal perspective on Internet trends and technologies, business and site performance analysis, user-centered design process.
  • Proven ability to lead, mentor, and collaborate in a team-oriented workplace.
  • Prior leadership role at growth-oriented creative or interactive firm.
  • Specific experience with Global 1000 clients in marketing communications, Internet initiatives, branding, or business analysis.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

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