IT NOC Engineer
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We’re Hiring: IT NOC Engineer
Work Where People Matter
At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.
Why You’ll Love It Here
- Growth you can see – promotions and career paths await
- Learning that sticks – trainings to sharpen your skills
- A workplace that cares – inclusive, supportive, and people-first
- Health coverage you can count on
- Rewards when you refer friends to join the team
Your Day-to-Day
IT NOC monitors, escalates, coordinates, and communicates business and operational incidents impacting the IT infrastructure, applications and services.
Manila IT NOC is a team of Operators rostered over 24/7 who perform the real-time monitoring of events (alerts), email, messaging platforms and calls:
Raise incident tickets in response to monitoring alerts and reports from internal/external customers.
Work with internal and external engineering teams to resolve an outage.
Hands-on coordination and escalation of network and escalated incidents.
Manage and communicate the incident as per incident SLA.
Maintain technical capability by constantly learning and keeping up to date with TPG’s product and services.
Provide excellent customer service to internal and external stakeholders.
incident management - Understanding ofITIL Principles, specifically INCIDENT and SLA Management
What We’re Looking For
Graduate of BS IT, Engineering, or equivalent field
Knowledgeable in NOC functions/process
IP network knowledge and hands-on troubleshooting experience
Good understanding of Internet, Ethernet, IPVPN and other ISP products and technologies.
Strong documentation and communication skills (Verbal and Written)
Has strong analytical thinking and technical aptitude
Good incident management skills and experience
Good knowledge of support systems and processes
Ability to work and interact with people within the business and meet project/task deadlines
Results driven, high attention to detail with the ability to work with a sense of urgency
Excellent interpersonal skills
Work Setup
Location: Ortigas, Pasig City (Onsite)
Shift: Dayshift, Monday-Friday
About Tech Mahindra Philippines
We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.
Your Next Move
If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you.
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