Front Office Supervisor

FRONT OFFICE SUPERVISOR will be assigned in El Mar Resort, Sogod Cebu

Roles and Responsibilities

• Provide outstanding services and ensure customer’s satisfaction.

• Address customer concerns and complaints promptly and professionally.

• Respond to customer needs and requests in a timely manner.

• Post charges to customers and handle card and cash transactions.

• Plan and assign workloads for front office associates.

• Supervise associates in their assigned job duties.

• Assist in hiring and training associates in front office duties.

• Evaluate the performance of associates and provide appropriate feedback.

• Perform Night Audit in the system.

• Make Monthly Revenue Reports.

• Monitor office supplies and place supply order when necessary.

• Document Standard Operating Procedures in a form of work instructions.

Qualifications/Knowledge/Skills/Experience

• Must be a graduate of Bachelor’s degree of Hospitality and Tourism Management or related courses.

• Has at least 1-2 years of experience in hotel/front office operations/customer service.

• Good Communication and Interpersonal Skills

• Computer Literate

• Exercise quality demeanour

• Advance telephone etiquette, excellent time management skills

• Detailed understanding and experience of front desk operations.

• Focus and self-drive

• Has initiative and proactive.

• Ability to handle complex situations and make sound decision under pressure.

• Exceptional organizational skills and accuracy in record-keeping.

• Proven ability to lead, motivate and develop team members.

• Strong guest relations and conflict resolution abilities.

• Willing to relocate in Sogod, Cebu or lives in nearby municipalities.