Branch Operations Senior Associate _Alabang
2 weeks ago
About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
For more information, please visit www.fwd.com.
About FWD Life Philippines
FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital and New Business Annual Premium Equivalent, respectively.
For more information, please visit fwd.com.ph.
Key Responsibilities:To deliver the desired customer experience in FWD Alabang Hub through:
- Branch Service delivering quality and speedy decisions in all customer interfaced transactions. Ensuring that right and fair resolutions are made all the time.
- Prompt and accurate processing and decision making for all minor policy service change requests.
- End to end processing of all Php100K and below partial withdrawals, auto-reinstatements and paid to date advance request.
- Pro-active and efficient support and coordination with the Agency Team, Distribution Team and Customer Connect Service Delivery Team for their client related requests.
- Answering client emails via expanded role in Customer Connect in case needed.
- Providing support to other branches on volume transactions via balance loading and premium connect email handling in case needed.
- College graduate of any business course.
- Insurance background an advantage.
- Customer service experience in retail, bank industries or government offices.
- For Senior Branch Executives, must have at least 2 years minimum experience in Insurance Operations.
- Fresh graduate entertained.
Privacy Notice
Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.
FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.
When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.
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