REMOTE PHI
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REMOTE PHI - Telephone Service Representative
JobTitle: TelephoneService Representative Location: Remote
Weare seeking a dedicated and detail-oriented TelephoneService Representative to join our remote team. In this role, you will be the first pointof contact for our clients, providing timely and professionalcustomer support. Your primary responsibility will be to answerincoming calls, respond to customer inquiries, resolve issues, andprovide information on behalf of our clients.
Asa remote team member, you must be comfortable workingindependently, demonstrating reliability and excellentcommunication skills. You will need to adapt quickly to varyingclient needs and call volumes while adhering to company policiesand procedures. We strive to deliver an exceptional level ofservice, and you will play a crucial role in helping us meet thosestandards by delivering outstanding support to our clients.
Thisis not a telemarketing or sales position—your focus will be onservice, not selling.
- Handle customer inquiries via phone in acourteous and professional manner.
- Provide accurate information to clients,maintaining a customer-service-driven approach.
- Ensure proper documentation and data entryafter each interaction.
- Maintain exceptional attendance andpunctuality.
- Uphold professional phone etiquette and apositive attitude.
- Adhere to company policies, includingmaintaining a drug-free work environment.
Requirements
- Strong attention todetail and commitment to customersatisfaction.
- Minimum typing speedof 25 words per minute.
- Ability tocommunicate effectively and professionally withclients.
- Drug-free and able tomaintain a positive, professional attitude.
Technical Requirements for Work from Home:
Windows Machines:
- Windows 11 Pro.
- 16GB of RAM.
- Quad-core processor with a CPU speed of at least 2.5 GHz.
Mac Machines:
- Supported versions of macOS with all updates.
- Minimum of 16GB of RAM with an M series chip.
All Computer Set-Ups Must Have:
- Dual monitors (19” each) with widescreen recommended for better software experience.
- Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.
- Ethernet connection required (Wi-Fi and satellite are not acceptable).
- No data caps on internet usage.
- A webcam for meetings, training, and quality monitoring.
- A noise-canceling headset to maintain clear communication with customers.
- Must have antivirus protection (Windows Defender is not allowed)
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