RTS & Solutions Functional Lead - Operations, Sorting Center, SPX Express (Silangan, Calamba, L
2 weeks ago
Shopee Manila, National Capital Region, Philippines
RTS & Solutions Functional Lead - Operations, Sorting Center, SPX Express (Silangan, Calamba, Laguna)Join to apply for the role at Shopee
1 week ago Be among the first 25 applicants
- Manage overall Return to shipper / seller process
- Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
- Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
- Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels
- Participate in the development and implementation process strategies and tactical execution
- Assess manpower needs and work with support team for proper allocation
- Provide guidance to RTS/Claims team, evaluate team's performance and provide necessary training for continuous growth
- Must be a Bachelor's degree graduate of Industrial/Management Engineering or any related field
- With at least 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
- Must be keen to details and data management
- Highly knowledgeable in RTS and Claims process
- Knowledgeable in using process improvement tools
- Knowledgeable in MS Office and Google Applications
- With good interpersonal and communication skills
- Amenable to be assigned in Silangan, Calamba, Laguna
Mid-Senior level
Employment typeFull-time
Job functionOther
IndustriesInternet Marketplace Platforms and Technology, Information and Internet
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