Senior Operations Manager

About the Role

We are seeking a highly skilled and detail-oriented Sr. Operations Manager with a legal background and extensive experience in operational management. This role is crucial in enhancing efficiency, compliance, and process improvements across our firm's operations. The ideal candidate will possess strong analytical skills, experience in legal operations, and the ability to drive process optimization.

Key Responsibilities

Data Analysis & Reporting

1. Collect, analyze, and interpret operational data from diverse sources such as case management systems, client records, File Vine, productivity tools, and key performance metrics.
2. Conduct in-depth analyses to detect trends, identify bottlenecks, and pinpoint areas for process improvement.
3. Develop, update, and maintain performance dashboards and reports to ensure data accuracy and relevance.
4. Present key findings and actionable recommendations to senior management.

Process Documentation, Improvement, and Implementation

1. Document existing workflows and procedures in a clear, standardized format.
2. Identify opportunities for process optimization, prioritizing high-impact areas.
3. Collaborate with cross-functional teams to design, implement, and monitor process improvements.
4. Conduct training sessions for staff on new procedures and oversee their adoption.
5. Organize and lead regular calibration meetings to assess process effectiveness.
6. Evaluate and update processes regularly to ensure accuracy and relevance.

Compliance Monitoring and Maintenance

1. Develop and update auditing parameters to facilitate compliance monitoring.
2. Conduct comprehensive audits to ensure adherence to internal policies and external regulations.
3. Identify non-compliance issues promptly and recommend corrective actions.
4. Maintain detailed audit records, corrective actions, and outcomes.

Project Management

1. Lead at least one process improvement project per quarter, overseeing planning, implementation, and evaluation.
2. Define project scope, set objectives, and establish clear timelines.
3. Coordinate resources, tasks, and communication across relevant teams.
4. Monitor project progress, adjusting plans as necessary to address challenges or delays.

Reporting & Communication

1. Prepare and present comprehensive weekly and monthly reports on operational performance, key findings, and trends.
2. Effectively communicate complex data using clear narratives and visualizations.

Collaboration & Stakeholder Engagement

1. Work closely with various departments to share insights, gather feedback, and implement collaborative solutions.
2. Foster a culture of continuous improvement through active engagement and open communication.

Bonus Audit & KPI Monitoring

1. Conduct audits to ensure accurate calculation and distribution of bonuses based on established criteria.
2. Monitor key performance indicators (KPIs) across all operational areas, including data analysis, compliance, reporting, and project management.
3. Identify and address discrepancies in bonus calculations or KPI performance, providing recommendations to management.

Qualifications & Experience

1. Juris Doctor (JD) or equivalent law degree; must be a licensed attorney.
2. 5+ years of experience in legal operations, process improvement, or related fields.
3. Proven experience in data analysis, reporting, and operational management.
4. Strong knowledge of legal compliance frameworks and auditing procedures.
5. Hands-on experience with legal tech tools, case management systems, and workflow automation (e.g., File Vine).
6. Demonstrated ability to lead process improvement initiatives and manage cross-functional projects.
7. Excellent communication and presentation skills, with the ability to convey complex data insights to stakeholders.
8. Strong leadership, collaboration, and problem-solving skills.

Preferred Skills

1. Experience in corporate legal operations, litigation management, or legal project management.
2. Background in business intelligence, performance metrics, and process optimization.
3. Certifications in Lean Six Sigma, Project Management (PMP), or similar methodologies are a plus.

Why Join Us?

1. Opportunity to leverage your legal expertise in an operational leadership role.
2. Work in a dynamic, fast-paced environment with a focus on efficiency and continuous improvement.
3. Engage in strategic decision-making and contribute to the firm's overall success.
4. Competitive compensation and benefits package.

Job Type: Full-time

Pay: Php120,000.00 - Php150,000.00 per month

Benefits:

1. Opportunities for promotion
2. Paid training
3. Work from home

Schedule:

1. 8 hour shift
2. Evening shift
3. Monday to Friday
4. Night shift
5. Overtime

Supplemental Pay:

1. Overtime pay
2. Performance bonus
3. Yearly bonus