Operations Specialist
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Operations Specialist (FOH, BOH, Premium Services) Mall of Asia Arena, Pasay, Metro Manila, Philippines 0 - 5 Years Probationary
Job Description
Job Purpose
The Operations Specialist supports the delivery of exceptional hospitality and service experiences.
Key Responsibilities
- Assist in welcoming and accommodating VIPs, suite owners, sponsors, and premium ticket holders.
- Ensure all premium guests’ needs are attended to promptly and courteously.
- Provide information and concierge-type assistance (event details, Arena facilities, exclusive services).
FRONT OF HOUSE OPERATIONS
- Assist in executing front-of-house plans for various events, including ushering, entry/exit flow, and guest assistance.
- Provide support in coordinating ticketing processes, gate assignments, and seating arrangements.
- Ensure cleanliness, orderliness, and readiness of guest areas before and during events.
BACK OF HOUSE OPERATIONS
- Assist in the preparation and maintenance of backstage areas, including dressing rooms, green rooms, catering areas, and technical spaces.
- Provide logistical support for stage set-up, props, equipment handling, and technical requirements.
- Coordinate with vendors and internal teams for deliveries, storage, and equipment use.
Job Snapshot
Updated Date
08-30-2026
Job ID
Jobs_4004
Hierarchy
Event Services
Location
Location Mall of Asia Arena, Pasay, Metro Manila, Philippines
Experience
0 - 5 Years
Employment Type
Employee Sub Type
Full time
SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers. With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.
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