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Call Center Team Manager

4 weeks ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is looking for team managers for a travel account in Legazpi, Albay.

Qualifications

Our most successful candidates will have:

  1. A Bachelor's degree or Associate Degree is preferred but not required.
  2. Experience in managing a team of 18 to 20 associates.
  3. Experience and knowledge in supporting hospitality/travel programs as a customer service line of business.
  4. Experienced with chat, email support, and back-office.
  5. Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
  6. Strong customer orientation when managing communications and issues.
  7. The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  8. Knowledge of metrics, their measurements, thresholds, targets, and process owners.
  9. A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player.

You can choose between an over-the-phone or internet-based interview. Qualified applicants can expect a call within 24-72 business hours. A follow-up text and email will follow if you miss the call.

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