Operations Manager

Job Description - Operations Manager (009D1O)

The Role: Operations Manager

The position is expected to provide strong leadership and coaching while creating a collaborative environment focused on employee engagement, development, empowerment, and achievement. In addition, the leader will be expected to identify and make recommendations to improve process, efficiency and productivity benefiting customers ranging from consumers (B2C) to our most important businesses (B2B). The position will have overall functional responsibility for staff management, client liaison, business development and customer satisfaction.

Additional responsibilities and expected contributions of the position:

1. Coaching and Developing existing Team Members
2. Team level project design and management
3. Managing Team headcount promotion pace and quantity
4. Implementing and identifying Team Goals
5. Identifying process failures and implementing process improvement measures
6. Recruiting new Team Members
7. Develops the teams to achieve best-in-class support driving efficiency, productivity, quality, data driven insights, customer centricity and lean processes.

1. Ability to lead a complex organization supporting countries from around the globe serving a range of customers from consumers to our biggest and most important business customers
2. Partner with stakeholders & support functions to measure performance while continuously identifying and executing improvement opportunities.
3. Translate business objectives into strategy and tactics to be undertaken by the team to achieve results
4. Define & execute a full relationship management program with stakeholders including service agreements, success measurement and performance reviews.
5. Facilitate process improvement and engage stakeholders in improving existing policies and procedures through analysis, experience, and employee inputs
6. Benchmark against other market practices and bring proposals for raising/ improving the process management practices
7. Model & Cascade Schneider Electric Values and a High-Performance Culture throughout your team including providing leadership, coaching, support, career development and recognition to managers and their teams
8. Ensure our principles of responsibility are embraced and enforced
9. Create Process Documentation and Continuous Improvement Projects as needed
10. Deep knowledge of Schneider Electric Services offers throughout the Asset Management Life Cycle is recommended
11. Accountable for the development of the organization's strategic plan and country roadmap, including budget development and management

Who would be successful?

1. Bachelor's degree (Engineering or Business preferred).
2. At least 3+ work experience in managing operations and driving performance of various businesses
3. Highly skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
4. Strategic Business Thinking, Negotiation, Workforce Management, Excellent oral & written communication, Advanced analytical, evaluative, and objective critical thinking skills, Leadership, Planning & Organizing, Problem-Solving and Decision-Making, Presentation Skills, Proficiency in basic computer applications.
5. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community of Schneider Electric.
6. Management experience to lead teams with specialized capabilities, while influencing and collaborating with leaders of various businesses
7. Willing to work with flexible working hours to properly engage stakeholders from various time zones.
8. Flexible to adapt to new challenges as our Captive site evolves