Customer Service Representative

3 weeks ago

Manila, National Capital Region, Philippines unybrands Full time

Unybrands was established in 2020 by a group of partners united by a shared vision: to build the leading next-generation e-commerce platform for micro-brands. Headquartered in Miami, the company has a global presence with teams in Berlin, London, New York, and China.

Unybrands acquires e-commerce businesses that sell both on and off Amazon. Once acquired, these brands are integrated into Unybrands' platform, where operations are optimized, business performance is enhanced, and expansion into new product lines and markets is driven. Currently, we have acquired 30 brands across various categories including Pet Care, Personal Care, Home Care, Supplements, Baby & Juvenile, Garden & Outdoor, Sports & Fitness, Home, Lifestyle, Culinary, and Arts. Through expert management and robust infrastructure, Unybrands empowers e-commerce brands to scale and thrive.

Role Overview

A Customer Service Representative (CSR) is responsible for assisting customers with inquiries, complaints, or problems, and resolving issues in a timely and efficient manner.

Key Responsibilities:
  • Answering customer inquiries via phone, email, chat, and all Amazon communications
  • Listening to customer concerns and addressing them appropriately
  • Investigating and resolving customer complaints
  • Providing information about products and services
  • Striving to resolve customer issues independently
  • Escalating complex issues to higher-level staff as needed
  • Taking accountability for assigned brands and responsibilities
  • Maintaining a positive and professional demeanor
  • Continuously improving product and service knowledge
  • Providing feedback to management on customer issues and suggestions for improvement

The ultimate goal of a CSR is to ensure customer satisfaction and loyalty by providing excellent customer service.

Required Skills and Qualifications:
  • E-commerce experience
  • Customer service experience
  • Strong spoken and written English skills

Desirable Skills:

  • Amazon customer service experience
  • Experience working for a multi-brand company
  • Product troubleshooting skills
  • Experience with live channels (chat and phone)
  • Ticketing system experience (e.g., Zendesk)
Key Attributes:
  • Strong communication skills
  • Problem-solving skills
  • Patience
  • Strong work ethic
  • Ability to learn and retain product and process knowledge
  • Strong multitasking skills
  • Teamwork

Unybrands is an equal opportunity employer and considers all applicants for employment without regard to race, skin color, religion, gender identity, sexual orientation, age, disability, or protected classes.

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