Academic Registry Coordinator

KEEPING ACADEMIC JOURNEYS ON TRACK

Bring your higher education experience, advanced Excel skills, and confidence with learning management systems to support seamless academic administration, assessment, and student progression.

Guiding, Uplifting, and Soaring in a #GreatPlaceToWork

• Health & Security: HMO (up to 2 dependents) + Life Insurance
• Growth & Development: Training Programs & Learning Opportunities
• Work-Life Balance: 30 PTOs, Leave Conversion
• Family Support: Parental & Maternity Benefits
• Additional Perks: Transportation, Internet, Clothing, Laundry & Rice Allowances
• Hybrid Work Setup: Onsite for the first 4 months, then switch to hybrid after the 3rd-month review: 4x WFH, 1x RTO
• Work Location: Bridgetowne, Quezon City
• Work Schedule: Monday to Friday | 3:00 PM to 12:00 AM (PH Time)

HAVE WHAT IT TAKES TO BE OUR REGISTRY COORDINATOR?

• 3–5 years of experience in a similar role, preferably within Registry, academic administration, student services, assessment administration, or a related higher education function.
• Experience working in a college or university environment is highly preferred.
• Advanced proficiency in Microsoft Excel, with the ability to maintain detailed trackers, manage and validate data, analyse information, and produce accurate reports.
• Experience working with learning management systems (LMS), particularly Canvas, is highly preferred. Candidates should be comfortable navigating academic technology platforms and adaptable to learning new systems.
• Experience working in a blended customer service and administrative environment.
• Bachelor's degree in Education, Office Administration, or related field.
• Experience working across multiple systems, databases, and online platforms.
• Strong organisational skills with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities, work independently, and consistently meet deadlines.
• Highly adaptable and flexible, with the ability to respond effectively to changing priorities, processes, systems, and responsibilities.
• Strong problem-solving skills and the ability to develop practical solutions to administrative challenges.
• Ability to handle confidential and sensitive academic information with professionalism and discretion.
• Strong customer service mindset with the ability to provide timely, accurate, and professional support to students and academic staff.

DAY IN THE LIFE OF A REGISTRY COORDINATOR
(HYBRID WORK EDITION)

Student Support & Communication

• Respond to student enquiries through Registry mailboxes regarding programme structures, credits, assessments, academic policies, and related processes.
• Provide timely, accurate, and professional support to students through weekly online office hours.
• Support students in understanding relevant Registry processes and academic requirements.
• Participate in student induction activities and tutorial sessions for new enrolments.
• Escalate complex or academic matters to the appropriate academic or senior Registry colleagues.

Assessment Administration & Tracking

• Track student assessment submissions and marking progress through Canvas.
• Ensure assessment submission folders are correctly configured, accessible, and available to students.
• Monitor assessment activity and follow up on administrative issues affecting submissions or marking.
• Maintain and update detailed Registry Excel trackers, including submission counts, marking progress, and assessment statistics.
• Support assessment and reassessment tracking at the end of each academic term.
• Maintain accurate assessment records and documentation in accordance with Registry procedures.

Learning Management System Oversight

• Monitor Canvas and other learning management systems to ensure assessment folders are created on time and configured correctly.
• Check course settings and student access to relevant learning materials and assessment areas.
• Troubleshoot student access and enrolment issues and coordinate with relevant teams to resolve platform-related concerns.
• Support accurate student enrolment across relevant courses and learning platforms.
• Quickly learn and adapt to new LMS features, systems, and academic technology as required.
• Identify recurring platform or access issues and contribute to improvements in administrative processes.

Academic Records & Student Progr